Lodging & Resorts
This term refers to the number of rooms occupied divided by the total number of rooms available.
What is occupancy rate?
Travel within your own country is known as this type of tourism.
What is domestic tourism?
A customer orders room service; this falls under which hospitality department?
What is the food and beverage department?
A document detailing timelines, responsibilities, and logistics for an event.
What is an event operations plan?
A resort asks guests to fill out a survey about their room service. What is the resort trying to improve?
A resort asks guests to fill out a survey about their room service. What is the resort trying to improve?
The first person a guest usually interacts with upon entering a hotel.
Front Desk Agent
Q: Travel motivated by business meetings or conferences is known as ____.
A: What is business tourism?
The term used for the amount of money a restaurant makes from food and drinks before expenses.
What is gross revenue?
A hotel event planner analyzes past data to determine which months generate the highest conference bookings. This process is known as ____.
What is trend analysis?
A restaurant trains its servers to greet every guest with a smile and make menu suggestions. What skill are they improving?
What is customer service?
A hotel chain that offers consistent quality across multiple locations is practicing this strategy.
Brand Standardization
Q: A traveler who avoids peak seasons to save money is participating in ____.
A: What is off-season travel?
When a restaurant uses local ingredients to attract tourists, it’s promoting ____ tourism.
What is local/culinary tourism?
When planning an event, a manager identifies potential risks like supplier delays or weather issues and prepares backup plans. This process is called ____
What is risk management?
A luxury hotel gives returning guests a free room upgrade after three stays. What strategy is the hotel using to build loyalty?
What is a guest loyalty program?
A guest who pays one price that includes meals, drinks, and activities has chosen this plan.
All-inclusive Package
This type of tourism focuses on protecting natural environments and supporting local communities.
What is eco-tourism?
hotel chef promoting a “farm-to-table” menu is an example of what trend?
Sustainable Dining
A destination convention center introduces an app that allows attendees to build personalized schedules and network with vendors. This is an example of using technology to enhance ____.
What is the attendee experience?
A theme park trains employees to handle upset guests by listening, apologizing, and offering a fast-pass. What policy is this based on?
What is a guest recovery policy or complaint-handling procedure?
Hotels often overbook rooms expecting some guests not to arrive — this practice is called ____.
Yield management (overbooking strategy)
When travelers visit a destination to volunteer and make a positive impact, it’s called ____.
Voluntourism
Q: When restaurants use guest feedback to refine menu options, they’re practicing ____.
Customer-driven innovation/customer feedback
After hosting a large music festival, organizers conduct surveys and analyze sales data to measure ROI. This evaluation process is part of the event’s ____
What is the post-event analysis or event evaluation stage?
A resort places QR codes in rooms for guests to order food, book spa appointments, or request towels. What business goal does this improve?
What is guest convenience and service efficiency?