1.01 & 1.02
Which skill is important for a successful professional in the hospitality and tourism industry to possess?
A. creativity
B. delegation
C. communication
D.mathematical
C. commmunication
To which hotel division do the reservations, telecommunications, and guest registration departments typically report?
A. Front office
B. Engineering
C. Food and beverage
D. Sales and marketing
A. Front office
Which is a factor that influences demand in the travel and tourism industry?
A. Tariff revenue
B. Export quotas
C. Production costs
D. Economic conditions
D. Economic conditions
Which generation came first ? According to the ones listed
A. baby boomers
B. Mature/ silents
C. generation Y
D. Millienials
B. Mature/ silents
Which type of behavior involves establishing eye contact with hotel guests?
A. vocal
B. critical
C. cultural
D. nonverbal
D. nonverbal
Why is it important for employees of a tour company from different departments to work together to satisfy tourists’ needs?
A. To achieve the company’s goals
B. To maximize negotiation leverage
C. To improve the company’s brand
D. To monitor trends in the tourism industry
A. To achieve the company’s goals
Which is an advantage to a resort community that experiences an increase in travel and tourism?
A.Higher inflation rates
B. Less government regulation
C. Lower gross domestic product
D. More employment opportunities
D. More employment opportunities
Which factors might a travel agency manager consider when making sales forecasts for the coming year?
A. Sites that the manager will be visiting during the coming year
B.Places that the manager’s friends say they want to visit
C. Places that his or her first-time clients visited last year
D. Social and economic factors that are current
D. Social and economic factors that are current
leisure traveler is ?
A. Traveler who takes a vacation
B. Traveler who visits famous structures
C. Traveler who gets paid by staying home
D. Traveler who volunteers where help is needed
A. Traveler who takes a vacation
Which is a component of the lodging industry?
A. Campsites
B. Landmarks
C. Travel agencies
D. Convention Centers
A. Campsites
Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
A .To serve the hotel guests
B . To entertain banquet guests
C . To maintain an attractive facility
D. To provide a high-quality dining experience
A .To serve the hotel guests
Which economic condition typically occurs during a popular vacation destination’s off–season?
A. Increase in tourism
B. Lower interest rates
C. Higher unemployment
D. Decrease in tax rates
C. Higher unemployment
What do travel agents consider when forecasting travel markets?
A. Personal opinions
B. Distribution channels
C. Previous demand data
D. Geographic information
C. Previous demand data
Demographics is based on which factors ?
A. Gender , Age , vehicle , money , name
B. Education , Employment status , age , ethnicity , income , gender
C. Relationship status , financial income , job status , race
B. Education , Employment status , age , ethnicity , income , gender
Which are components of the travel industry?
A .Busses, theme parks, and rental cars
B .Cruise ships, airlines, and resorts
C . Airlines, rental cars, and trains
D .Trains, cruise ships, and tour companies
C . Airlines, rental cars, and trains
Which type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?
A. National tourism boards
B. Local retail travel agencies
C. State commerce associations
D. Local convention and visitors bureaus
D. Local convention and visitors bureaus
During which phase of the business cycle is travel and tourism most likely to increase?
A . Trough
B .Contraction
C. Expansion
D. Recession
c. Exansion
A motel may base its three–day forecast on which factor?
A. Annual forecast
B. Ten–day forecast
C. Unguaranteed reservations
D. Guaranteed reservations
B. Ten–day forecast
What is Extrinsic motivation ?
A. behavior that is driven by external rewards or demands.
B. behavior that is driven by internal rewards.
C. behavior that is driven by other people
D. behavior that is driven by your bosses
A. behavior that is driven by external rewards or demands.
Mr. and Mrs. Green are booking a trip to Myrtle Beach, so they can play golf at several different of the golf courses in the area. Which type of tourists are Mr. and Mrs. Green?
A . Cultural
B. Heritage
C .Educational
D . Special interest
D . Special interest
Which type of tourism organization is funded by state– or local–level tax dollars?
A. Professional development association
B. Sole proprietorship
C. Government agency
D .Chamber of commerce
C. Government agency
Why do popular vacation destinations tend to experience economic highs and lows at certain times of the year?
A. Tourists want to visit new places.
B. Travel and tourism are cyclical.
C Airlines overbook their flights.
D. Airport hubs close during certain seasons.
B. Travel and tourism are cyclical.
Which is primary reason why a motel manager forecasts the facility’s occupancy rates?
A. To understand the motel’s market share
B. To research new market segments
C. To predict competitors’ activities
D. To estimate the motel’s staff on-site
D. To estimate the motel’s staff on-site
A. leisure and buisness
B. extrinsic and transient
C. intrinsic and leisure
D. business and transient
A. leisure and buisness