Major Overview
What are the key components of the hospitality industry?
Travel, food, and entertainment services
What does Team Decision Making (TDM) focus on?
Teamwork, problem-solving, and business decision-making skills
What are some key operational challenges that businesses in Food and Beverage operations might face as they continue to expand?
The first step in the Regionals competition process is the ________.
Preparation phase. (Note taking, writing down key points)
What is the primary purpose of a front desk operator?
Assist guests with reservations, requests and/or concerns
Why is customer service important in the hospitality industry?
Directly affects guest satisfaction
What type of project is involved in the Manual events?
Manual events require students to create a detailed business plan, marketing strategy, or research project
PRACTICE PROBLEM: Why might there be a growth rate difference between the hotel industry (19.2%) and the event management (18.6%) sector, throughout 2023-2025?
Increased travel demand, customer loyalty programs, other benefits/ discounts.
What is the purpose of a role-play?
Role-plays allow competitors to test their problem-solving, communication, and business skills, in real world scenarios.
PRACTICE PROBLEM: In a DECA roleplay scenario where you are a hotel manager facing declining guest satisfaction scores, what strategic steps would you take to improve customer experience and business performance?
Analyze customer feedback, offer incentives, and improve guest amenities.
The hospitality industry is an important part of the economy as it helps businesses grow by ______________.
Attracting visitors
What are the four business aspects mentioned in the Individual Series Events category?
Marketing, finance, hospitality, and management
Why might understanding market analysis, be significant for businesses in the hospitality and tourism sectors?
Market analysis helps businesses understand trends, consumer behavior, and growth opportunities.
How does background knowledge contribute to a strong presentation?
Having background knowledge about a specific topic will help demonstrate data-driven insights, that will essentially highlight competitors who have a strong grasp of business fundamentals.
What role does technology play in Travel Services, and why is it important for business success?
Technology enhances travel planning, booking efficiency, and customer service. Additionally it connects online users from all over the world, increasing the know-abouts of the business
How does tourism benefit local economies?
Creates jobs, supports local businesses, and generates revenue
What are the similarities between all three event categories?
All three event categories require students to apply business knowledge to real-world scenarios, present their solutions to a judge, and use 21st century skills.
PRACTICE PROBLEM: How can businesses in the event management sector, leverage market analysis to increase their profitability and stay competitive amongst the other sectors?
By analyzing customer preferences, and economic factors, businesses in the event management sector can optimize pricing, enhance service offerings, and ultimately understand seasonal demands far better.
True or False: You will always be given an inferior role compared to the judge.
False.
PRACTICE PROBLEM: How can understanding financial transactions benefit a hospitality business in the Reception Management sector?
Understanding financial transactions ensures accurate record keeping, fraud prevention, and effective financial planning.
__________ is the practice of providing personalized services and experiences to meet the specific needs and preferences of individual guests.
Customization
In a written manual there should always be a(n) ________.
Intended audience
Which hospitality and tourism sector has the highest annual growth rate from 2023-2025?
Food and Beverage Operations (FBO) has the highest growth rate at 29.4%.
Name 3 strategies, a team could use to effectively coordinate during a team presentation.
Clear speaking roles, maintaining eye contact/ engage with the judge, practicing responses to potential questions.
What are 21st century skills?
21st Century Skills focus on critical thinking, communication, collaboration, creativity, and leadership