Industry Basics
What is hospitality?
The friendly and generous reception of guests.
What is good customer service?
Helping customers in a friendly and efficient way.
What is a tourist?
A person who travels to visit new places.
Why is safety important?
To protect people and ensure a good experience.
What is an event?
A planned gathering or activity.
Name a type of hotel.
Motel, resort, or boutique hotel.
Name a friendly greeting.
"Hello" or "Welcome!"
Name a fun activity for travelers.
Sightseeing, hiking, or visiting museums.
What should you do in an emergency?
Call for help or follow safety instructions.
Name a type of party.
Birthday party, wedding, or graduation party.
What do hotels provide for guests?
Rooms, food, and services.
What should you do if a guest is unhappy?
Listen to their concerns and try to help
What is a travel guide?
A book or person that provides information about a place.
What is a hotel key card?
A card used to unlock a hotel room.
What do you need to plan an event?
A plan, location, and budget.
What is a travel agency?
A business that helps people plan and book trips.
Why is listening important?
To understand what the customer needs.
What is a souvenir?
A small item bought to remember a place.
How can you keep your belongings safe?
Use a lock or keep them close.
Why is a guest list important?
To know how many people will attend.
Name a popular tourist spot.
Disneyland, the Eiffel Tower, or the Grand Canyon.
How can you make a guest feel welcome?
By greeting them with a smile and offering help.
Name a reason people travel.
Vacation, business, or visiting family.
What should you always have when traveling?
Identification or a travel itinerary.
What is the purpose of a venue?
To provide a space for an event.