6.2
During overnight shift when property experience its lowest demand
Night Audit
the stage where guest decide to make reservation.
Pre- arrival
Guest who leave earlier then check out date
understay
What is key to front office performance
Communication
rate of people occurring the hotel against all sold
Average daily rate
Tech platform used by agents in CRO for reservations.
central reservation system
stage the guest experience includes the service that guests receive while they are in-house. ex:cleaning service
Occupancy
Guest who extend their stay beyond original check out date
overstay
who is responsibly for the management of labor productivity and expenses.
Labor Management
amount of rooms occupied compared to total available rooms.
occupancy percentage
Website to book your reservation
Online travel agent
contains money and credit actions by guest
folio
A guestroom that is staying used for at least one or more night without the guest to be expected to check out.
Stayover
whos first step is to update guest folio
night audit
The total amount of revenue earned in the hotel when measured against all of the available rooms in hotel.
Revenue per available room
Computer system allows hotel to manage FOH
Property Management Sytem
What you want to have if a service goes bad
service recovery strategy.
Persuade customer into buying something additional or pricey
Upsell
Collection of charges in document
Guest Ledger
what 3 components measure the business levels in hotel
Average daily rate(ADR), Occupancy percentage (Occ), Revenue per available room(RevPAR)
Tech platform used by agents in CRO to track airlines and travel for reservation tracking
Global distribution system
stage of the guest experience is all about relationship management.
Post-Departure
Base future performance on arrivals and departure on this
forecasting
a night audit works in what two departments
finance and accounting
What kind of calculation would this be used for:
50,000 room revenue divided by 200 rooms sold = 250
Average Daily Rate