Show:
Hospitality
Tourism
Travel
Hospitality Sectors and Careers
Customer Service and Tourists
100
What is Hospitality?
The relationship between guest and host.
100
What is tourism?
Travel for recreational, leisure of business purposes
100
What is the travel industry?
the business of moving people place to place
100
What is the lodging sector?
accommodations, a place to sleep for one or more nights (hotel, resort, hostel, campgrounds, motel)
100
Who are Tourists?
Anyone traveling from away from home for reasons other than work
200
How many sectors are there in the Hospitality industry?
Four sectors
200
What is the major function of the tourism industry?
To encourage people to travel.
200
What are the four types of travel?
Corporate, Leisure, Educational and Religious
200
What is recreation?
Any activity the people do for rest, relaxation and enjoyment.
200
Name four types of tourists.
Interstate, Intrastate, Inbound and Outbound
300
What are the four sectors of the Hospitality Industry?
Food and beverage, lodging, recreation and travel
300
What types of skills are required for the Tourism Industry?
Ticketing, reservations, sales, marketing, customer service, accounting and strategic planning
300
Name three reasons people travel.
Sports, Conferences/Conventions and Entertainment
300
What is food and beverage?
also known as the foodservice industry, consist of businesses that prepare food for customers.
300
What is needed for successful customer service?
focus on the guest, smile, anticipate guest needs
400
Name a division of the hospitality industry that is increasingly popular, but not one of the four main sectors.
Event Planning
400
Who and what types of jobs/occupations or establishments are a part of the tourism industry?
Travel agencies, tour operators, cruise companies, convention planners and visitor bureaus
400
What are two types of travelers?
Business and Leisure
400
Give an example of a job that is indirectly affected by the hospitality industry.
teacher in a tourist town, hospitality lawyer, agriculture community that raises barley for alcohol, etc.
400
What is a common goal among all sectors of the hospitality industry?
Great customer service
500
When people travel they spend on money on................?
hospitality
500
How is tourism related to the travel industry?
provides people who are traveling with services that promote travel and vacations
500
Which travelers are the most difficult to understand and why?
Leisure Travelers; people traveling for pleasure because each person has a different motivating factor.
500
Name a hospitality company that started as a small business and became a big business.
McDonalds, Marriott Hotels, Holiday Inn Hotels, Southwest Airlines
500
What company copied The Ritz-Carlton's 5 steps of service?
Apple