3.1
3.2
3.3
Nickelodeon
2000's Movies
100

Which guest need relates to recognition and respect from others?

Esteem

100

What helps managers and employees interact with the guests effectively?

Guest experience-cycle

100

What is a traditional customer?

External customer

100

What's the name of Spongebob's pet snail?

Gary

100

In Mean Girls, what song did the Plastics dance to in the talent show?

"Jingle Bell Rock"

200

Which research method involves focus groups, surveys, and interviews

Primary Research

200

What experience happens when a guest goes through the entire guest experience cycle without interruption or issues?

Seamless experience

200

What is the ability of a front-line employee to make decisions on behalf of the guest?

Empowerment

200

What was the name of Carly's brother in Icarly?

Spencer

200

Which school does Sam want to go to in A Cinderella Story?

Princeton

300

Which research method includes industry standards, published reports, and standards of competitors?

Secondary Research

300

What stage of the guest experience cycle is where guests begin to evaluate their hands-on experience?

Arrival

300

What is the process of correcting errors in a guest service experience?

Service recovery

300

Where did Tori go to school in Victorious?

Hollywood Arts High School

300

Elle Woods in Legally Blonde went to Havard to study what?

Law

400

Which component can effectively manage relationships for optimal outcomes?

Social skills

400

Which stage of the guest experience cycle is about relationship management?

Post-Departure

400

What are colleagues or other departments within the organization?

Internal customers

400

What 90's comedy skit show did Nick Cannon star in on Nickelodeon?

All That

400
Gabrielle Union starred in what movie about cheerleading? 

Bring it On!

500

What measures people's ability to measure their ability to emphasize and control interactions with others to achieve a good outcome?

Emotional Intelligence
500

What do you calculate when performing quality audits?

The cost of error

500

Empowerment only happens when?

Trust, training, and support

500

What was the first Nickelodeon TV show?

PinWheel

500

Who plays Cady in Mean Girls?

Lindsay Lohan