Front-Of-The-House
Name three responsibilities front-of-the-house jobs
What is seating guests, selling food, and transmitting orders from the kitchen, etc.
How many functions are in the BOH?
7
Who is responsible for the overall operation of the restaurant.
What is General Manager
All of the functions relate to one another in some shape or form.
(True or False)
True
Name the 3 areas of the back-of-the-house
– kitchen
– receiving and storage areas
– business offices
Responsible for everything that happens in the front-of-the-house
What is Restaurant Manager
The promise of a table in a restaurant
Reservation
What is the difference between Management & Human Resources?
Management: Oversee all functions of the business. Be sure that the business is operation profitably and meeting customer needs.
Human Resources: Manage all employee issues, including pay, benefits, hiring, training, and
firing.
Recommending menu items that the customer might like.
What is suggestive selling
Name 3 functions that happen in the back-of-the-house.
Food production, Purchasing and receiving, Marketing and sales, Human resources, Accounting, Security, Engineering and maintenance
The top manager in the kitchen of a unit of a chain restaurant.
What is Kitchen Manager
The server transmits the order to the kitchen, sometimes using a...
Point-of-Sale System (POS)
What function is involved in situations that relate to online reviews?
Marketing & Sales
Person who is second in command in the kitchen
What is the sous-chef
Top manager in a restaurant or hotel kitchen
What is Executive Chef
Process of finding seats for customers in a restaurant.
What is seating
The difference between the Security and Safety and Emergency Procedures functions
Security: Make sure all money that is handled is safe from theft. Customers and their property must be safe from harm.
Safety and Emergency Procedures: Ensure that the workplace is safe for both employees and customers. The business must adhere to all governmental safety requirements. Make sure plans are in place in case of emergencies.
What are the 3 areas of the FOH?
-Entrance
-Host/Hostess Stand
-Dining Room
The back-of-the-house is also referred to as...
The heart of the house
Supervises dishwashing, pot washing, and cleanup
Steward
Name the difference between booking reservation and call ahead seating.
Customers book a reservation when they call ahead to reserve a table for a specific number of people at a particular date and time
Call-ahead seating is used when customers call ahead to have their names placed on a waiting list
Name 7 of the 12 functions
Menu Planning, Production, Service, Purchasing and Receiving, Food Safety and Sanitation, Management, Marketing and Sales, Human Resources, Accounting, Security, Safety and Emergency Procedures, Engineering and Maintenance