Chap 6 Vocab
a ___________________ is a measurement used that will determine the number of agents that need to be scheduled based on the number of occupied rooms.
Productivity Standard
____________ lists the status of each room. "vacant" "clean" "dirty"
Room status report
If I were to work 57 hours in a work week, how many hours would be considered overtime pay?
17 hours.
Name 3 examples of PPE:
Gloves, goggles, masks.
What is the best selling book of all time?
The Bible
The technical platform used by agents in the central reservations office.
Central Reservation system
True or false: Labor Management is critical for controlling costs
True
False, the General Manager is
What are two green practices?
Turning off lights
Turning off water
What is the only food that can never go bad?
Honey
__________________ is the computer system that allows a hotel to manage the capabilities of the front office.
Property Management System
What does PPE stand for?
Personal Protection Equipment
What does professional etiquette mean and provide an example.
Professional etiquette is the expectation that employees act in a professional manner towards other staff and guests. ex. Using the guests name.
Vary
What identity document is used to travel the world?
Passport
Hotels use ______________ to anticipate future business performance based on the arrivals and departures.
Forecasting
Compliance with safety measures is mandatory, the operation must meet _________________standards.
OSHA
What are 3 examples of how to ensure guest security?
-Doors automatically close
-Room specific key cards
-Credit card safety and security
Name 3 types of recycled inventory:
Vary
What is an eight sided shape called?
Octagon
What are the 5 experiences of the Guest experience cycle?
Pre-Arrival
Arrival
Occupancy
Departure
Post-Departure
Recycled and Non recycled
What is upselling? Give an example.
Upselling is a marketing exercise used to bring in more profit. Ex. Upgrading a room.
What is the term used for "modern day slavery" that can happen in hotels?
Human Trafficking
What is the largest bone in the human body?
Femur