Hospitality Basics
The act of making guests feel welcome, comfortable, cared for, and valued.
What is hospitality?
Wearing a clean uniform and having good hygiene
What is Professional Appearance?
Prepare yourself, pay attention to the customer's words and body language, and make the customer feel understood...
What is Active Listening?
What is a Hotel?
Housekeeping is a large part of this.
What is Hotel Operations?
Head up, stand up straight without slouching
What is Good Posture?
You don't know the answer to a customer question.
What is Ask a Supervisor?
Seating guests, waiting on tables, and bussing tables are all part of...
What is Food Service?
What is Retail Operations?
A facial expression to show warmth and friendliness.
What is Smiling?
Welcome the customers as they enter the store.
What is Greeting?
Preparing outdoor spaces to make them beautiful for guests.
What is Landscaping?
A positive attitude and friendliness are part of this essential hospitality skill.
What is customer service?
Looking at the customer while they are talking; shows interest and value
What is Eye Contact?
This skill helps hospitality workers explain information clearly.
What is Communication?
What is Front Desk Operations?
Preparation including planning, set up, decorating, and tear down are all part of...
Answer with a positive attitude, even if the customer is negative.
What is Positive Response?
Clean, beautiful, well-prepared areas for guests
What is a Welcoming Environments?
People in this role provide tours of recreational areas or businesses
What is a Tour Guide?