Lodging Basics
What kind of hotel simply provides overnight accomodations and a limited number of additional services?
What is a select-service hotel?
What is the purpose of non-commercial restaurant operations?
What is typically more utilitarian in focus; examples include prisons, schools, hospitals, retirement communities, military
As a manager in the beverage industry, it is crucial to understand the effects of what?
What is alcohol?
What kind of beverage is identified by three main elements: the producer, the vintage, and the varietal?
What is wine?
This area in the F&B division is responsible for the control and distribution of alcoholic beverages?
What is beverage operations?
A hotel's profitability is generated primarily from what?
What is the rental of overnight accomodations?
Hard Rock Cafe and Rainforest Cafe are examples of what kind of restaurant?
What is themed restaurants?
Which two kinds of beverages make up the beverage industry?
What are Nonalcoholic and alcoholic beverages?
Many people now travel for the prurpose of visiting wineries, breweries, or distilleries. Thus, beverages can play a role in what term that indicates how destinations are attracting visitors?
What is destination marketing?
Which area ensures that meeting rooms are properly set to clients' specifications; additionally managing other needs of convention and meeting guests?
What is banquets?
What is typically a hotel's largest variable cost?
What is labor?
Examples of front-of-house (FOH) positions in a restaurant could include...
What are servers, hosts, bussers, food runners, managers, bartenders
What is the dominant alcoholic beverage in the United States?
Which category has long been a nonalcoholic industry giant?
Carbonated soft drink category
Which area is responsible for selling the property's banqet and event spaces and services?
What is catering sales?
What are the two primary operating divisions within a full-service hotel?
What are the rooms division and the food and beverage division?
What are chefs, line cooks, prep cooks, dishwashers
Alcoholic beverages can be segmented into which three categories?
What are Beer, wine, and spirits
True or false: bartenders should go through the alcohol safety training session every 6 months in FL?
True!
What does ADR stand for and what does it mean?
Average Daily Rate; average price for the hotel's room rates every night
Which area within the rooms division is responsible for optimizing the hotel's revenue by managing the availability of hotel room rates and discounts?
What is revenue management (reservations)?
Which position in a restaurant is in charge of all kitchen operations?
What is the organization in Florida that mandates food and alcohol safety training?
What is the Florida Restaurant and Lodging Association?
What is the organization in FL that would conduct a sting operation in a bar attempting to catch bartenders selling to underage patrons?
What is the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF)?
Day-to-day operations of hotels are typically managed by what kind of company or firm?