Jobs
4 segments of hospitality
Tourism, Travel, Accommodations (Lodging), Entertainment (Recreation)
Give me skills for excellent customer service
listening skills, communication, being calm and patient, being confident,
What are some examples of jobs in tourism?
Flight attendant, airline customer service agent, tour buses,
Where was Ms. Marquez first job?
Holiday Inn
Examples of jobs in Accommodations
Front Desk (Receptionist), Front Desk Manager, Event Planner,
Give me a scenario of bad customer service
the answer may vary (we will decide as a group if the example counts or if it does not)
What does hospitality mean?
taking care of the guests
the friendly and generous reception and entertainment of guests, visitors, or strangers.
What was Ms. Marquez first job?
Hostest
Examples of jobs in Food and Beverage
Host, Server (Waiter), Bartender, Restaurant Manager
Give me a scenario of good customer service
the answer may vary (we will decide as a group if the example counts or if it does not)
What does recreation mean?
activity done for enjoyment when one is not working.
How many years has Ms. Marquez been teaching at Madison Park Technical Vocational High School?
3 years
Examples of jobs in Tourism
Flight Attendant, Airline Customer Service Representative
Where does Ms. want to travel to?
Thailand, Bali, Dubai
Examples of jobs in Entertainment
Usher, Security