Terms to know
Bureaucratic style
What is the manager seeks employee input, before final decision?
Reservations
What is Reservations supervisors?
An important part of the hospitality manager's job.
What is Organizing and Planning?
One who willingly puts forth effort on the job.
What is a motivated worker?
Needed when public speaking, presentation skills, interpersonal skills, and leadership skills.
What is communication skills?
Performance review
What is employee evaluation or performance appraisal?
Accounting Division
What is Director/Controller?
Open 24 hours and 7 days a week.
What is the Lodging industry?
The four basic styles of management
What is autocratic, bureaucratic, democratic, and laissez-faire?
Has been integrated into every area of the hospitality business
What is Technology?
Autocratic Style
What is manager gives orders and employees follow the immediately?
Uniformed Services
What is Bell Captain?
This form lists the tasks that the employee is responsible for and has a place for rating the employee's performance of each task.
What is The Annual Review?
One of the easiest to motivate people
What is recognition?
Managers use technology to complete these certain task (name one)
What is..
Employee Scheduling
Forecasting customer counts
Ordering supplies
managing inventory
collecting sales information
keeping financial records
Budget
What is guideline for spending money?
Housekeeping
What is Executive Housekeeper?
Responsible for making sure the physical building, equipment, and grounds are properly maintained
What is The General Manager?
Can keep workers from getting bored and tired of their jobs
What is Professional Development?
Skills that enable you to keep your tolls and information in order.
What is Organizational Skills?
Employee personnel files
What is Files containing employee past and present records?
Front Desk
What is Front Desk Supervisor?
A chart that shows how the general categories of responsibility are delegated.
What is A company's organizational Chart?
One of the ways managers can help employees meet demands
What is Flexible Scheduling?
Managers must be able to use the skill efficiently as well plan their workers task efficiently
What is time-management skills?