Front of the House
Can refer to the work group of team members working in the guest areas of the restaurant.
What is The Front of the House
The areas of the restaurant where guests are not permitted including the kitchen.
What is back of the house
86'd
What is An item which is temporarily out of stock
Service provided directly and entirely by the facility in which an event is held.
What is In-House Service
difference between commercial and noncommercial food service operations?
Commercial is open to the public and seeks profit; noncommercial is cost effective and open to a specific audience.
These staffers are sometimes employed to assist with bringing food from the kitchen to the tables.
What is Food runners
everything in its place
What is Mise en place
Duties assigned to team member throughout the shift, or to set up or break down the restaurant
What is Sidework
Amuse-Bouche
What is A single bite sized hors d'oeuvre. Served free of charge
What refers to companies that primarily earn revenue by providing products and intangible services?
What is Service Industry
recommending additional or different items to a guest.
What is Suggestive Selling
TDZ
What is temperature danger zone
Once food is prepared and ready to be delivered
What is In the window
BEO
What is A written documentation of all aspects of an individual event, as agreed to by both the client and caterer.
What is the purpose of requiring employees to wear uniforms?
What is Appearance and food service safety
Tureen
What is A large, deep, covered dish for serving soup, stew, or other foods
Sous-Chef
What is second in command in the kitchen, reports to the Executive Chef
MOD
What is Manager on Duty
Responsible for providing meal service.
What is Banquet Service Divison
What server personal hygiene practice is key to the prevention of foodborne illness?
What is Handwashing
Finger Bowl
What is A small bowl filled with water and often a citrus fruit slice (lemon or orange), to clean the fingers after eating,
HACCP
Hazard Analysis Critical Control Point
POS
What is Point of Sale system (terminals used for ringing in orders)
Banquet Setup Division
What is persons Responsible for setting up function rooms, tearing them down, and putting away the furniture and equipment.
How should the courteous server respond to guests who insist on behaving rudely?
What is Remain professional and don't take it personally