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Chapter 6
Chapter 7
Chapter 8/9
Chapter 10
Chapter 11
100
Airplane crew members; airline passengers needing emergency accommodations are also included in teh guest category.
What is airline-related guests
100
A keys rooms department operating ratio: rooms revenue divided by number of rooms sold.
What is Average Daily Rate (ADR)
100
A typically nonrefundable charge that new members must pay to join a private club.
What is initiation fee?
100
The person pf a cruise ship who is responsible for its operation and the safety of all those on-board. This person sees that all company policies and rules, as well as national and international laws are followed.
What is the captain?
100
Forms that state the amount if excess chips at each gaming table at the end of a shift. Extra chips are returned to the cage also.
What is credit slips?
200
Specialized hotels, usually accessible to major market areas but in less busy locations, that almost exclusively book conferences, executive meetings and training seminars. Some conference centers provide extensive leisure facilities.
What is conference centers?
200
Facilities that might well be operated by the hotel directly, such as a beauty salon or fitness club but are turned over to independent operators. The hotel in turn receives a flat fee, a minimum fee plus a percentage of gross receipts over a specific amount, or a percentage of total gross sales.
What is concessions?
200
Fees that country clubs charge members and visitors using the club's recreational facilities.
What is sports activities fees?
200
The captains second inn command and deputy. Also called the staff captain on some cruise lines.
What is chief officer?
200
An attendant or dealer at a gaming table who conducts the game, collects bets, and plays the winning bets of players, using chips.
What is croupier?
300
A study commissioned by developers and prepared by consultants to determine the potential of a proposed hotel on a proposed site.
What is feasibility study?
300
Divisions or departments within a hotel that do not directly generate income; they provide support for the hotel's revenue centers. Also known as support centers.
What is cost centers?
300
A nonprofit service organization that promotes a destination and sometimes provides services for meetings and conventions.
What is convention and visitors bureau?
300
The person on a cruise ship who is responsible for the cleaning and general maintenance of all cabins and interior areas on the ship. Also responsible for passenger laundry and dry cleaning, as well as cleaning cabin linen and table linen, towels, and the crews uniforms. Also called the chief steward.
What is chief housekeeper?
300
Casino employees who supervise dealers. They are trained to enforce good dealing procedures, resolve disputes, and watch for cheaters.
What is floor people?
400
A company that maneges hotels for owners, typically in return for a combination of fees and a share of revenues. May or may not have any of its own funds invested in a hotel.
What is a management company?
400
An accounting task usually performed between 11 pm & 6 am after all of a hotel's sales outlets are closed. This verifies that guest charges are accurately posted to guests accounts and compares the totals of all account with sales reports of operating departments.
What is a night audit?
400
Someone who designs a display booth or area to show products or services to prospective buyers.
What is exhibit designer?
400
The second in command within the hotel department and a cruise ships banker, information officer, human resources director, and complaint handler.
What is purser?
400
Gamblers who budget a modest amount for gaming and usually leave the casino when that amount is used up. Tey view gaming as entertainment, and their losses as the price of that entertainment.
What is grind players?
500
A method of categorizing hotels by the prices they charge.
What is segmenting?
500
Divisions or departments within a hotel that directly generate income through the sale of products or services to guests.
What is revenue centers?
500
Someone who plans meetings for an association, a corporation, or some other group.
What is meeting planner?
500
Oversees a staff responsible for managing a ships entertainers, children's counselors, and guest activities, including selling and coordinating shore excursions.
What is cruise director?
500
Gamblers who gamble regularly, are prepared to gamble a large amount of money, and expect to suffer big losses at times. Often called "high rollers"or "high stakes players". These gamblers may bet as much as $500,000 on a single bet.
What is high-end players?