What is Hospitality?
A guest happy with the meal they were served.
What is an example of something intangible in Hospitality?
Hospitality.
In the U.S., which industry employs the most people?
Any establishment that provides overnight accommodations.
What is considered a "Lodging" facility?
To examine guestrooms to ensure they meet cleanliness standards.
What is an inspectors job?
Food and Beverage
Restaurants and snack bars are part of which hospitality and tourism sector?
Food and beverage, accommodations, travel, and recreation.
What are the sectors of the hospitality industry?
ServSafe Certification.
Name a common certification that can enhance a career in hospitality?
Bed and breakfast.
Name one type of Lodging that is not a traditional hotel.
3 (Guestroom, Laundry, Public Area).
How many "Attendants" are there in a housekeeping department?
Fast food or quick service.
What is the type of restaurant where guests are in-and-out quickly, and food is often prepared in advance?
Hospitality provides the services tourists utilize during their travels.
What is the difference between hospitality and tourism?
Areas of the restaurant where customers and employees interact.
What does the term "front of house" refer to in the restaurant industry?
One has exterior entrances and located along highways, and one has more interior areas and offer more amenities.
What are key differences between a motel and a hotel?
Executive Housekeeper.
What is the top position on a hotel housekeeping organizational chart?
A booking made in advance to secure a table at a restaurant.
What does the term "reservation" mean in the restaurant industry?
Friendliness to guests.
What is the meaning of the Latin root word hospitaliem?
General Manager.
What is the highest level of management in a hotel typically called?
The front desk is the main point of contact for guests, as well as the first place they go to when they arrive.
What is the significance of the front desk in Lodging.
The room status report.
What is the key tool housekeepers use to know which rooms are occupied, vacant, dirty, or clean?
Complaints online, food sent back to the kitchen, visible disappointment.
Amber Road, Silk Road, Spice Routes.
What are the historical trade routes of hospitality and tourism?
Strong communication skills and customer service skills.
What are two skills that are essential for a successful career in HT?
Guests provide their ID, reservation information is confirmed, payment is processed and room keys are given out.
What are the check-in steps for guests at a hotel?
Spot shampooing and shampooing all dining rooms.
What are the two housekeeping activities that must be done twice per month?
To oversee operations, staff, finances and customer satisfaction to ensure smooth functioning and profitability.
What is the role of a manager in a restaurant setting?