Unit 1
This type of behavior involves establishing eye contact with hotel guests.
What is nonverbal
What is the comparison between inbound and outbound tourists?
Inbound tourist - non- resident traveling in the given country
Outbound tourist - involving residents traveling in another country
The owner of an advertising agency plans to leave town to negotiate a merger for his or her company. Which is the purpose of the trip?
What is Business
Self motivated and goal oriented; high achiever
Intrinsic Motivation
Classify common hazards (according to OSHA) at hospitality and tourism destinations.
Biological, Chemical, Physical, Fire & Safety
If Tony wants to enjoy and support maintaining the natural environment, in which category of tourism will this happen?
What is ECOTOURISM
During which phase of the business cycle is travel and tourism most likely to increase?
Expansion
Which amenities are many hotels offering to attract the growing number of women business travelers?
Extra security measures and spa services
eye contact, good posture, warm smile, respond quickly to requests, use customer name if possible, clean and well groomed.
Characteristics of Customer focused employee
A federal agency responsible for the enforcement of safety and health legislation. They are responsible for regulating safety and health legislation in the workplace.
What is OSHA
Peak, Off Season, Shoulder are what types?
What is seasonality?
Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?
What is House Count
What imaginary line is the dividing point for two calendar days?
International Date Line (IDL)
Which type of market segmentation is a tour company using when it focuses on developing Alaskan tours and cruises?
What is Geographic
What do hotels develop to help guests safely exit the property if a fire occurs?
Evacuation Plan
What are the categories of departments within hospitality and tourism destinations?
Accounting, Engineering, Food & Beverage, Housekeeping, Human Resources, Management, Marketing & Sales, and Security
Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?
To Maintain cleaning procedures
Chemical runoff from rivers and mining debris from coastal ports are factors that affect the health of the Great Barrier Reef and the sea life near the Australian coastline. Which type of environmental threat do these factors present?
What is Water Pollution
Regency Hotel sent a special offer via “Tweet” to its Twitter followers.
Which method of marketing communications was used?
What is Social Media
Why do hospitality and tourism businesses keep money and valuables locked in secure locations?
To reduce risks of theft.
List the critical moments for customer service.
Phone calls, building entrance, the greeter, the wait, the table/hotel room, the bussers & servers, the manager, the arrival of food, the restroom, the check/bill, & the Goodbye
If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8–hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?
What is 2
Which type of marketing involves booking a tour on a website?
Interactive
Jackie is a travel agent who is giving her clients tips on traveling to Europe. What should Jackie communicate to her clients about the ways in which traveling through several time zones often affects tourists’ physical well-being?
Traveling to destinations in different time zones typically alters their sleeping patterns.
Economic, Legal, Ethical, Philanthropic
Four Pillars of Social Responsibility