TXRH
What is our Mission Statement?
Legendary Food, Legendary Service
What does H stand for? And what are the Bubba WOW's?
H-Howdy
Friendly, Energetic, Fun
Who do you tell when there is an FTG?
Board/Manager
What is the most important thing to do when a guest comes and goes?
Big hellos, big goodbyes
What should you be doing when you are walking guest to their tables?
Talking to them, and no silence
What is the TXRH story?
Hand-cut steaks
Ice cold beer
Legendary Margaritas
Fresh Baked Bread
Made from Scratch sides and dressings
Fall of the bone ribs
What does E stand for? and Bubba WOW's for it?
E- Engage
Knowledgeable, Passionate, Care/Concern
How to find out if they are a first time guest?
Asking them on the way to the table
What is the 10-4 rule?
10 feet, acknowledge the guest
4 feet, Speak to them
What should you be taking from the table if needed when seating a table?
Plates and Silverware, and if there is a bar glass
What are our core values?
Passion
Partnership
Integrity
Fun....
ALL WITH A PURPOSE
A-Arrive
Proud, Present, Attentive
Why is it important to recognize an FTG?
To make a lasting impression and to create regulars
When should restroom checks be done?
Every 15 minutes
What is a proper restroom check?
Check sani buckets, paper towels, toilet paper towels, mirrors, sink, floors
In kent's top ten, what is important for the hosts?
Sense of fun (smiles)
Restroom Focus
Urgency
guest concern vs. nametaker
Crew involvement
What is R? and the Bubbas WOW's
R-Respond
Kind, Courteous, Respectful
What all comes in an FTG bag?
Bag of peanuts, App card, QR code for our app, Mobile app card
What is the FTG program?
First time guest, when a manager goes to talk to the table to make them feel welcomed
What is a perfect uniform?
Black non-slip, no hole jeans, TXRH shirt, black or brown belt, and name tag
What is our Operational Goals?
Leader at the Door
Training
FTG
Manager in the Window
Alley Rally
What is T? And Bubba WOWs
T- Thank You
Genuine, Memorable, Grateful
When asking a guest if they have ever been here before, what are the 2 questions you need to ask following?
Are you new to this location?
Have you been here in the last 6 months?
What is proper seater rotation?
2 on brick, 2 on doors, one rolling
What is the most important part of your uniform?
Smile