Story Points
What story point comes out of the oven every 5 minutes?
Fresh baked bread comes out of the oven every 5 minutes and is paired with our homemade honey cinnamon butter
What does a well done steak look like?
No pink
What is the first position everyone is trained on as a host?
Seater
What should you say when answering the phone?
Thank you for calling Texas Roadhouse in Bangor, my name is xxxxx how can I help you?
What is the host uniform?
Hair up or in a hat, roadhouse shirt with name tag on the right side, non-ripped dark wash jeans, brown or black belt and non-slip shoes
What two story points should every host say on the way to the table?
Fresh baked bread
handcut steaks
What does a medium well done steak look like?
What host position runs prios?
GRM
What should you do when you receive a special request?
mark the name with appropriate symbol or type it in the description and label with a star
What should you write on a steak ticket?
What size the steak it and how the guest would like it cooked
what two story points are "made from scratch"?
Sides and Salad dressings
what does a medium steak look like?
A hot pink center
What two positions should be answering the phone?
Board and call ahead/name
What should you do if your scheduled name and we are not on a wait?
Seat and answer phones if the board person cannot get to it.
The closing host or board
What are all the story points?
1. Fresh baked bread
2. hand cut steaks
3. famous fall off the bone ribs
4. made from scratch sides and salad dressings
5. Legendary margaritas
6. ice cold beer
What does a medium rare steak look like?
A warm red center
What position is responsible for stocking plates and marking tables green?
Updater
What should you do when approached with an incomplete party? on a wait and off a wait
Off a wait-
confirm party size
confirm the rest of the party's arrival time
On a wait-
confirm party size
ask how long until the rest of the party arrives
inform guest to come back up to the host stand when the rest of the party is here
When should you stand on the host stand?
if you are answering the phone, on name or on board
Why do we tell the story?
To create a unique experience for guests and allow first time guests to understand what makes Texas Roadhouse stand out from other restaurants.
What does a rare steak look like?
A cool red center
What is the position responsible for on deck seating and the flow of incoming parties?
Board
What should you ask when taking a call ahead?
1. party size
2. wait time
3. call ahead time and arrival time
4. name
5. phone number with area code we can text
6.special requests or accommodations
7. explain texting procedures
8. friendly farewell
Who should greet the guests when they walk in and who should tell guests to have a great day?