The Story
how many pieces of fresh baked bread in a basket?
4
who founded TRH?
Kent Taylor
What is the number one priority as a board coordinator off of a wait?
Maintain a good seating rotation
how do you answer the phone?
Hello! Thank you for calling Texas Roadhouse in Apple Valley, this is how can i help you?
how often do we do bathroom checks?
every 15 minutes
what kind of butter comes with the fresh baked bread?
honey cinnamon butter
What is our mission statement?
Legendary food, legendary service
guests in wheelchairs should be sat where?
freestanding tables
how many times should the phone ring?
2
how many sections are in the restaurant?
4
how do we describe our ribs?
fall off the bone
what are our core values?
passion, partnership, integrity, fun with a purpose
how can we tell how long a table has been sat?
timers on AGM
hour:minute
if we have 22 parties on the wait list, what should we be quoting?
25-35 minutes
how many on deck spots do we have?
5
what is the most popular hand cut steak?
sirloin
what number in Kent's top 10 is dedicated to hosts?
9. Hosts- smiles, urgency, & guest concern vs. nametaker
how can we find parties that have already been sat?
seated
what information needs to be given at the end of the call ahead?
that the guest will be receiving a text message explaining the check in process and to respond "HERE" WHEN THEY ARE HERE
what is the difference for seating between the bar top and the bar tables?
bar top- open seating
bar tables-hosts seat
prime rib is slow roasted and ribeye is seasoned, seared, and grilled to perfection
where was the first Texas Roadhouse?
Clarksville, IN
what are updaters responsible for in table turns?
replating tables, hc/boosters, extenders
how many minutes prior to quote time should guests check in?
10 minutes
who is table 134 dedicated to?
table 336?
134- Kent Taylor
336- Willie Nelson