General
This phrase reflects the heart behind the Host team's mission.
What is "Creating a comfortable environment so guests can be open to the truth of God’s Word"?
Instead of pointing, Interior Greeters are encouraged to do this when helping guests.
What is "walk with guests to their location"?
Before Half time huddle, what should be done to ensure hospitality remains excellent for guest as they leave.
Restock, wipe down all counters, tables and chairs.
Ushers should use these when guiding guests to their seats in a dark auditorium.
What are flashlights?
This is the primary action of a Waver at the parking lot entrance.
What is "Smile and wave to each car that passes or turns in"?
To help guests know who to approach, Hospitality Team members must wear this.
What is a Host Team lanyard?
To help create a distraction-free worship experience, Auditorium Greeters may do this at 10min after service starts.
What is "close the auditorium doors"?
These must be worn when handling food or beverages.
What are food-safe gloves?
Ushers should begin pulling back these when the middle sections are 65-70% full.
What are the curtains?
Children under this age may not ride in the front seat of the golf cart.
What is 10?
These are two signs that someone might be a first-time guest.
What are "they look lost or confused" and "they are holding a new check-in bag from LifeKids"?
What point do auditorium doors open at the close of service?
What is "whoever finds God, finds life!"
Hospitality team members should take every opportunity to do this when serving guests.
What is step out from behind the counter?
This item must be worn by all ushers so guests can easily recognize them.
What is a Host Team lanyard?
These are the three main positions on the Parking Team.
What are Waver, Driver, and Attendant?
This phrase is suggested when sending guests off enthusiastically.
What is “See you next week!”?
These are the three primary positions on the Greeter Team.
What are Exterior Greeter, Interior Greeter, and Auditorium Greeter?
These are the three main roles on the Hospitality Team, each helping create a welcoming experience for guests.
What are the Brewer, the Runner, and the Lobby Service team member?
Before each service, ushers must do this to officially begin their role.
What is sign in on the Usher Sign-in Sheet?
During rain or snow, this must be secured and zipped while the cart is in motion.
What are the rain flaps?
These two behaviors are expected of all Host Teamers while serving.
What are "stay focused on guests" and "refrain from using your phone"?
This rule helps greeters know when to make eye contact and when to greet guests verbally.
What is the 10-4 rule?
This role involves transporting beverages and snacks from the kitchen to the hospitality area while being mindful of lobby traffic.
What is a Runner?
When additional seats need to be added, ushers should connect with these two leaders.
Who are the Host Team Pastor and Usher Leader?
These team members use traffic wands and large gestures to direct guests to open parking spots.
Who are the Attendants?