Sunday Flow
Who is responsible for making sure hosts are in position on Sunday morning?
Host Team Lead
Hosts should always greet guests with a what?
A smile
Someone pulls up to the front of the church, requesting help to get bags of clothes and non perishable food items out of their trunk. Where do these items go?
In the boxes located in the foyer
Where are the connect QR codes?
Seat backs and at the Connect Center. The connect form is on the church center app
You are in the foyer, guests are coming up to the glass doors. How could you go above and beyond?
Open the door for each guest and say a nice greeting such as: "Good morning, good to see you!" "Good morning, welcome." "Hey, I'm not sure if we have met before, are you a first time guest? Yes? Welcome to BP church, bathrooms are located downstairs, please let anyone in a blue Host shirt know if you need anything!"
Hosts should be at recharge & the team huddle by what time?
9:15 am & 9:30 am
If your team has 6 volunteers, where should they be positioned? What should they be doing?
2 hosts at the glass doors, opening the door for each guest
2 host located in foyer, closing the doors during prayer and the Bible reding
1 person in the parking lot, helping guests navigate parking
1 floater engaging with guests & helping with seating
Give 3 ways you can engage first time guests
1. Introduce yourself, ask their name, ask how did you hear about Blueprint?
2. Tell someone at the Connect Center about city groups and how your city group has been valuable to you.
3. Find a guest after service and get to know more about them and their family
After service, a couple asks "where can we give our tithes and offerings?" What do you do?
Encourage them to give online via the church center app. If they have cash, they can use the envelopes at the connect center and drop their donation into the secured black boxes located by the door
You are sitting at the connect center listening to the sermon. A teenager asks if there is hello world for his age. How can you go above and beyond?
Let him know that crew is for 6th to 12th grade and is located downstairs in the My BLVD studio. You walk him to the location and make sure he doesn't get lost.
How is service different on 5th Sunday?
Crew is serving on the Host Team and it is family service; Hello World is closed.
You are the host team lead. The time is 9:28 am. The run of service meeting is happening and the team is discussing the scriptures for the bible reading. What do you do?
Quietly collect your things and head upstairs to open the doors by 9:30 am.
Church is packed today! Guests are looking for places to sit. What do you do?
Team lead should assign at least 1 person to help guests find seats. You may ask them if they have preferences on where they want to sit or how many seats they need. Walk the person down the isle and show them the seats.
Someone is presenting a danger to the church or guests. What do you do?
Remain calm under pressure, alert the security team. In the event of a lockdown, lock the doors. Assist the security team if they need assistance.
After service, someone says, "Hey, I think I parked my car a little bit too tight in the parking lot. Could you give me some directions on getting out?" How can you go above and beyond?
You could say, "Yes of course! I can guide you as you back out!" or "Just one second, I will grab someone from the parking team to help you. Wait right here!"
When should attendance numbers be provided?
At 10:00 am and at the start of service
Today the Host team is short staffed. There are only 3 team members and you are not the team lead. You notice that a line is developing to the parking lot and then notice your other team members are greeting guests at the door and at the connect center. What do you do?
Let the closest team member know you are headed to the paring lot to help out with parking. Make sure the visitor parking sign is accessible in case the parking lot is full. Go outside and help guests navigate parking if they need assistance.
Someone arrives to the church. Unfortunately, they have soiled their clothing and are having a bad day so they seem out of it a little. What do you do?
Approach the person calmly. Ask them if they are okay and how can you help them. Use the first aid kit located under the connect center if needed. Offer a cup of water if they are thirsty. Reach out to Tarah or Reggie if the situation needs to be escalated - especially if the person is asking for money.
Someone drops their coffee on accident and their glass cup shatters. What do you do?
Ask 1 person to monitor the area to make sure no one steps on the glass. Grab a broom from downstairs, paper towels, and a mini trash can. Safely clean up the area - making sure its dry.
There is a panel at church today and you notice the speaker is having a hard time carrying their chair, computer notes, and bible to the stage. You are nearby, how can you go above and beyond?
You can offer to help them and carry their chair to the stage.
You are a team lead. Your team has arrived at the huddle. What do you do and how much time do you have?
Ask the team how everyone is doing. Assign roles: count, connect center, parking team, door placement, floater if possible. Ask for prayer requests, pray and dismiss. Team huddle is from 9:30 - 9:40 am.
The worship is ending and the bible reading is about to start. You are at a sanctuary door. What do you do and say as you see a person walking up to the door?
If the person gets to the door before you close it, let them in quietly. If the person is not yet at the door, close the door and inform them that we close the doors during prayer and bible reading to minimize distractions during a time when guests connect with God. We’ll get you seated right after this moment.
A new family is coming into the church for the first time. The husband and wife have 3 kids: a 15yr old son, a 6 year old daughter, and a newborn baby girl. The father says he needs to take his newborn daughter to get changed. The mother is asking if Blueprint offers child care. What do you do and say?
Walk the family downstairs, showing them the restrooms. Let the father know he can use the family restroom; it has a changing station. Introduce the wife to someone at the Hello World desk. Also let her know about crew for her 15 yr old.
A new guest comes to the connect center. What do you do?
Greet the guest with a smile. Ask for their name and how they heard about Blueprint. Show them the QR code and tell them about city groups. Ask them about what area they live in and talk them through the connect process and expectations.
You are at the connect center and (someone who is not posing a danger to anyone or looks dangerous) says, "Hey, I parked my car kind of far away and I'm a bit nervous to walk back by myself. Are there a couple people who could walk me?" How can you go above and beyond?
You could say "Oh, that's no problem. Let me contact someone on the security team and ask them to get a group of people together to walk you to your car."