Ruth's law of the land
If within 10 feet of guest and you make eye contact, acknowledge guest with a wave, smile, or phrase.
If within 5 feet of guest create a conversation and try your best to keep up the conversation.
Examples of how to be a great host!
Remaining attentive and aware at the front, presenting yourself in a professional manner, being a positive component in a guest experience, etc...
Opening and Closing Work
Opening: Set rotation, call pops, adjust lights, check women's bathroom, and unlock door.
Closing:Restock (mints, toothpicks, and sprinkles), TOAD checkout, wipe down menus, clean host stand, and put away plaques.
In how many rings do you need to answer the phone?
3
When and where is the Ruth's happy hour?
In the bar from 4pm-6:30pm. Bar is first come first served.
The 3 standards from Ruth's mission.
Quality, Value, and Hospitality
Accessories/Appearance allowance
Subtle perfume, modest jewelry (max 2 earrings per ear), no visible tattoos, clean name tags in proper location, and professional hair.
If a drink spilled or the floor is wet... what steps do you take?
Put out wet floor sign then wipe up/clean wet area.
Can we take TOADs over the phone?
No (except Quavo)
Who in the restaurant has the right of way?
Food runners!
4 core values
1: We value each other
2: We will continue to improve
3: We will be profitable
4: We will be good civic citizens
Define open hand serving
Handing menus or food to guest with your elbow out of a guest face. Ladies first!!!
Explain how rotation and pops work
Go through opening to closing servers while being fair and neutral with tables/covers.
Pops have separate rotation starting with the opening server down to closing server.
Holiday seating and server requests policy
Inform guest, while taking reservation, we cannot guarantee any requests but we will try our best to accommodate.
How to handle job inquiries?
Direct them to apply at Ruthschris.net. If they hand you a resume, hand it off to the manager on duty.
Non-Negotiable Traits (hint:WHOTIPS)
Work Ethic, Honesty, Optimistic Warmth, Team Player, Integrity, Professional Appearance, and Self-Motivation
Hostess Dress Code
black, red, or white conservative blouse/shirt, blazer, slacks or skirt, black non-skid closed toe flats or heels, black socks and name tag.
In which fashion are rooms sat?
Back to front, outside in. Seat best tables first.
You're on the phone with a guest, but another guest walks into the restaurant... who would you help first?
In house guest
Then thank the person on the phone for waiting and continue assisting them.
In the event a person using a wheel chair asks for your assistance pushing their chair, how should you respond?
Politely decline and if they are persistent go ask a manager to assist.
Big 6 Pathogens
Norovirus, Hepatitis A, E. coli, Shigella, Salmonella Typhi, and Nontyphodial Salmonella.
How can a host make or break a guest experience?
Bonus: What are a few ways we can elevate a dining experience?
Walk through the seating process for both a reservation and a walk-in.
Included greeting, check-in, dialogue while walking, menu hand-off, departing speech, then handing server the chit.
Bonus:how to handle multiple parties walking in at once.
Act out a reservation being made over the phone from start to finish
Complete phone greeting, gather info regarding the reservation, then repeat all the information USING THE GUEST LAST NAME to ensure it's correct, finally let the guest hang up first.
(keep guests notes kind)
Do we have a dining room dress code?
yes, business causal
The following is out of dress code: workout gear, pool attire, cut-off shorts, tank tops, clothing with offensive graphics or language, revealing clothing or exposed undergarments, baseball caps, and sports jerseys.