Shops
What should every guest receive when the walk in the front door
a big hello
who is your managing partner
Terry
every 15 minutes
when are schedules posted
Sunday night
what is our mission statement
legendary food
legendary service
What are the story points the host stand should hit
fresh baked bread and hand cut steaks
who are your front of house key managers
misha, shey and emilee
what is the job description for a seater
the seaters job is to take guests back to their table in a timely manner as well as engage in friendly conversations. Their job can also conclude of restocking butter/peanuts, Setting up large parties, etc.
how early in advance do you have to request off
2 weeks minimum
what's our story
fresh baked bread
hand cut steaks
ice cold beers
legendary margaritas
made from scratch sides and dressings
fall of the bone ribs
what should you be doing when you are walking the guests back to their table
talking to them(asking about their day, asking about their last visit, making conversation about anything)
who are your front of house service managers
brianne and Venus
what is the job description as a updater??
an Updaters job is to be constantly walking the floor updating tables( making them dirty, making them clean), communicating board on future large parties, extending tables as well as helping the S.A.'s when needed
what is important about holidays
THEY ARE MANDATORY!!!!
who is our founder and where was the first roadhouse
kent taylor and clarksville,indiana
what is the proper way to answer the phone?
Thank you for calling TEXAS ROADHOUSE in ROCKWALL, my name is ----... how can I help you?
who are your back of house key managers
Alfredo, jared and nohemi
what is the perfect uniform
TXRH logo top, dark blue jeans, belt, non slip shoes, name tag, and A SMILE!!!!
(covered tattoos, hair up if longer than your shoulder, minimal jewelry)
what are our daily hours
m-t 3-10
f- 3-11
sat- 11-11
sun- 11-10
what is the job description of TOGO'S
a togo member job is to accurately and quickly package up togo orders as well communicate with guests when placing togo orders and passing the orders out with a friendly atmosphere. Handling payments and making quick and accurate change is also part of the job.
what is hosting with heart, and what does each letter stand for
H-howdy
E-engage
A-arrive
R-respond
T-thank you
who are your back of house kitchen managers
mike, Chris and Parker
what is the purpose of window apps??
it allows guests to receive apps sooner, in hopes to get them up faster as well as it pushes for pickles or blossoms which are cheaper
what is the proper way to ask off for a specific date
request off in hot schedules
if too late(talk to Venus about it)
if you end up getting scheduled, ask a friend if they can pick it up as well as talk to the managers about it
what is the job description of a SA
A SA's job is to quickly clean tables in 30-45 seconds. As well as set up the table back to its correct image. SA's also deal with the icky, and help make sure our mens restroom stays clean