Guest Amenities
Which of these is usually provided as a guest amenity?
A) Toothbrush
B) Mop
C) Broom
A) Toothbrush ✅
What is a microfiber cloth used for?
A) Vacuuming
B) Dusting and wiping
C) Washing dishes
B) Dusting and wiping ✅
What is a housekeeping cart used for?
A) Delivering food
B) Holding cleaning supplies and amenities
C) Carrying guests’ luggage
B) Holding cleaning supplies and amenities ✅
What should you wear when cleaning with strong chemicals?
A) A scarf
B) Disposable gloves
C) Sunglasses
B) Disposable gloves ✅
A guest says, “I’m out of towels.” What is the best response?
A) “I’ll bring some more to your room.”
B) “You should ask at the front desk.”
C) “There were towels already in the room.”
A) “I’ll bring some more to your room.” ✅
What item is typically found in the hotel bathroom?
A) Shampoo
B) Bleach
C) Dustpan
A) Shampoo ✅
Which of these is a disinfectant?
A) Hand soap
B) Vinegar
C) A spray that kills germs
C) A spray that kills germs ✅
What equipment would be used for floor cleaning?
A) Bed sheets
B) Mop
C) Blanket
B) Mop ✅
Why is it dangerous to mix bleach and ammonia?
A) It smells good
B) It can create toxic gas
C) It cleans better
B) It can create toxic gas ✅
A guest asks, “What time do you clean the rooms?” What should you say?
A) “Cleaning hours are usually mid-morning to early afternoon.”
B) “Just wait until someone comes.”
C) “It depends on your room number.”
A) “Cleaning hours are usually mid-morning to early afternoon.” ✅
What is a "Do Not Disturb" sign used for?
A) To ask for more towels
B) To request room service
C) To stop housekeeping from entering
C) To stop housekeeping from entering ✅
What should you always do before using a chemical?
A) Shake the bottle
B) Read the label
C) Spray it everywhere
B) Read the label ✅
Where should dirty towels be placed during cleaning?
A) On the bed
B) In the sink
C) In the laundry bag
C) In the laundry bag ✅
What does MSDS stand for?
A) Most Safe Detergent Spray
B) Material Safety Data Sheet
C) Main Service Door Sign
B) Material Safety Data Sheet ✅
A guest says, “My room isn’t clean.” How should you respond?
A) “Let me check your room status and arrange a cleaning.”
B) “That’s strange, maybe it was cleaned.”
C) “Can you clean it yourself?”
A) “Let me check your room status and arrange a cleaning.” ✅
Which item is not a guest amenity?
A) Towel
B) Laundry detergent
C) Soap
B) Laundry detergent ✅
What item would you use to clean a carpet?
A) Mop
B) Vacuum cleaner
C) Broom
B) Vacuum cleaner ✅
Which tool is best for cleaning a mirror?
A) Sponge
B) Microfiber cloth
C) Toilet brush
B) Microfiber cloth ✅
What is the first thing to do if a chemical touches your skin?
A) Rub it with a towel
B) Wash the area with water
C) Keep cleaning
B) Wash the area with water ✅
A guest sees your cart and asks for more soap. What should you do?
A) “Sure, I have some here for you.”
B) “Try calling the front desk.”
C) “Soap deliveries happen once a day.”
A) “Sure, I have some here for you.” ✅
A hotel guest asks for more lotion. What should you do?
A) Ignore the request
B) Politely bring it to their room
C) Ask them to buy it
B) Politely bring it to their room ✅
What is the purpose of disposable gloves?
A) To decorate your hands
B) To protect your hands while cleaning
C) To hold garbage
B) To protect your hands while cleaning ✅
Which of these is a safety tool for cleaning?
A) Gloves
B) Towels
C) Air freshener
A) Gloves ✅
Why should cleaning products be kept in labeled bottles?
A) To look pretty
B) So guests can use them
C) To prevent accidents
C) To prevent accidents ✅
Why is good communication important when working in a hotel?
A) It helps prevent misunderstandings and improves service.
B) It avoids talking to guests too much.
C) It allows you to clean rooms faster.
A) It helps prevent misunderstandings and improves service. ✅