Rate Plans
Who does the FLARES rate apply to?
Florida-Georgia Residents
Which view is even and which is odd?
Lake view is odd. City view is even.
True or False
Non-prepaid third parties can be shortened but not extended.
True- Non-prepaid third party reservations can be shortened but cannot be extended. Guest must rebook.
Who do you call for a microwave?
Engineering
What is the only room type without a table in the room?
LVSTD
What rate is used for direct bill reservations?
NEGUF
What is the difference between KGADA, KGRS and QNHI?
KGADA- Handicap Accessible
KGRS- Wheelchair Accessible
QNHI- Hearing Accessible
Can you change the name on file on a third party reservation?
No. Third party names must match the third party site. Other names can be added as a additional guest.
What hours are breakfast?
7AM-11AM
How are you able to indicate if a room has a couch or not?
If a room has the attribute 'NOSOFA', there is no couch in the room.
Which rate has no discounts applied to it?
BAR- Best Available Rate
What do suites come with that other rooms do not include?
Robes
True or False
Prepaid third parties can be shortened and/or extended.
False- Prepaid third parties cannot be adjusted without approval from the third party.
Who do you call for a shower chair?
Public Space/Housekeeping
212 is considered the worst room in the hotel for what reason.
Because there is only one TV
True or False
Some rate plans require a certain amount of nights to be applicable.
True- Some rates have nightly minimum.
What room types connect?
KG & QN
LVKG & LVQN
PWKG & PWQN
True or False
Non-Prepaid reservations can be cancelled but prepaid ones cannot.
True- Prepaid third party reservations cannot be cancelled without approval from the third party.
What room is our lakeview boardroom?
217
What is 328's room type and why is it special?
QNHI- Its the only room in the hotel that has two beds and handicap accessible.
What two rates require validation and what kind of validation?
NEGPNT- Shands Patient rate. Guest must have hospital validation.
NEGUFH- Shands Employee rate. Guest must have UF Health ID
What does PW stand for and what are the rooms type that are associated with it?
Pure Wellness Rooms
PWSTE, PWKG, PWQN
How can you tell if a booking.com reservation is prepaid or not?
By the notes or the guarantee card
What times do the bar close on each day of the week?
Sun.-Thurs.: Closes at 10PM
Fri. & Sat.: Closes at 12AM
Rooms ending in '05 and '07 have something special about them. What is it?
Their couches are slightly shorter due to the concrete column in the room.