Rate Plans
Room Types
Third Party Reservations
Departments 101
Weird Rooms?!
100

Who does the FLARES rate apply to?

Florida-Georgia Residents 

100

Which view is even and which is odd?

Lake view is odd. City view is even. 

100

True or False 

Non-prepaid third parties can be shortened but not extended. 

True- Non-prepaid third party reservations can be shortened but cannot be extended. Guest must rebook. 

100

Who do you call for a microwave?

Engineering

100

What is the only room type without a table in the room?

LVSTD

200

What rate is used for direct bill reservations?

NEGUF

200

What is the difference between KGADA, KGRS and QNHI?

KGADA- Handicap Accessible 

KGRS- Wheelchair Accessible

QNHI- Hearing Accessible 

200

Can you change the name on file on a third party reservation?

No. Third party names must match the third party site. Other names can be added as a additional guest. 

200

What hours are breakfast?

7AM-11AM

200

How are you able to indicate if a room has a couch or not?

If a room has the attribute 'NOSOFA', there is no couch in the room. 

300

Which rate has no discounts applied to it?

BAR- Best Available Rate

300

What do suites come with that other rooms do not include?

Robes

300

True or False

Prepaid third parties can be shortened and/or extended.

False- Prepaid third parties cannot be adjusted without approval from the third party.

300

Who do you call for a shower chair?

Public Space/Housekeeping

300

212 is considered the worst room in the hotel for what reason. 

Because there is only one TV

400

True or False

Some rate plans require a certain amount of nights to be applicable. 

True- Some rates have nightly minimum. 

400

What room types connect?

KG & QN

LVKG & LVQN

PWKG & PWQN

400

True or False

Non-Prepaid reservations can be cancelled but prepaid ones cannot.

True- Prepaid third party reservations cannot be cancelled without approval from the third party. 

400

What room is our lakeview boardroom?

217

400

What is 328's room type and why is it special?

QNHI- Its the only room in the hotel that has two beds and handicap accessible.

500

What two rates require validation and what kind of validation?

NEGPNT- Shands Patient rate. Guest must have hospital validation. 

NEGUFH- Shands Employee rate. Guest must have UF Health ID

500

What does PW stand for and what are the rooms type that are associated with it?

Pure Wellness Rooms

PWSTE, PWKG, PWQN

500

How can you tell if a booking.com reservation is prepaid or not?

By the notes or the guarantee card 

500

What times do the bar close on each day of the week?

Sun.-Thurs.: Closes at 10PM

Fri. & Sat.: Closes at 12AM

500

Rooms ending in '05 and '07 have something special about them. What is it?

Their couches are slightly shorter due to the concrete column in the room.