Outlets
hours of operations for Larder
What is 7 am to 7 pm
Current CEO of Hotel Emma
Who is Jon Sakshuag
named after name sake & room room number
705, Emma suite
Year the Pearl brewery was opened
What is 1894
number of times name must be used in guest interaction
what is 3 times.
breakfast serving time at Supper on week days
what is 7 am to 11 am
Former CEO Of Hotel Emma
Who is Bill Petrella
named after the architect who build Pearl Brewery & room number
Who is August Maritzen & 715
Family member that took over the brewery after Emma K.
Who is Otto Andrew Koehler, Otto's nephew
Yes is the answer
unless it is illegal, immoral or unsafe
valet validations
When dining at Supper.
marketing management board member
What is 7 rooms
Year Silver Ventures purchased the campus
What is 2001
10 - 5 rule
When you are within 10 feet of our guest, be instinctive and initiate eye contact with a genuine smile. When you are within 5 feet greet the guest with a warm and natural greeting.
live music at Sternewirth
What is Sundays 3pm - 6 pm
Mondays & Wednesday 7 pm -10 pm
CEO of Silver Ventures
Who is Bryant Ambelang
Rooms that have a roll in shower
What are rom 419 & 551
Known as Emmi
Who is Emma #2, Emma Dumpke
It’s Ok to not be Perfect
If you make a mistake, say you are sorry and fix it. Be accountable to yourself, your team, and your guest. Mistakes happen, learn from them
days and time for pastries in library
Who it Kit goldsbury
Difference between 2 sides of hotel
Brewhouse- old side. Brick walls & bare flooring
Rivercellar- new side. carpet floors & floor to ceiling windows
Texas Repeal date & National Repeal date
What is 09/15/1933 & 12/5/1933
Attendant anticipates guest's needs or offers ...
a personalized recommendation