Show Me the $$
Reservations with this rate code must be made online and paid for within 48 hours of confirmation or risk cancellation.
What is AP0J, AP0K, AP0L
Uber, Delta Airlines, Hertz, Starbucks and many others
Who are some of Marriott Bonvoy's Partners?
True or False: 3rd Party reservations can be easily extended at the guest's request
False
The G.U.E.S.T. model
What is:
G reet the guest
U se the guest's name
E stablish the guest's needs
S how an interest in the Guest
T hank the guest
Folio - mOre - Inch - F9
What is how to swipe just an incidental card on a 3rd party or AP reservation
Titanium Benefits
What are:
4 pm c/o, Welcome Gift (250 pts), Guaranteed Room Type Reservations, earn points 75% faster, 48 hr guarantee, complimentary upgrade when available.
5.4% of member responses are Titaniums
True or False: 3rd party guests are not eligible to sign up for Bonvoy?
What is False?
BSA Standard for Chat Responses
What is 5 minutes?
True or False: Advance Deposit reservations are non-refundable?
What is True!
If we walk this member level, we owe them a $100 gift card, 90,000 points and pay for other accommodations.
What is Platinum or higher?
These rate codes require an advance deposit the day of the reservation and show up on the AQ report
What are:
XXPA
OA10
bpma
kxpk
kxpl
BK1A
BK1B
BK1C
EXV0
EXV1
XPWC
XPWE
XPWH
EX1A
EX1B
EX1C
XPZC
XPZF
XXPA
XXPB
ZEXA
EPQD
AP7A
AP7B
AP7C
PIH1
PUMA
TZJA
TZJB
PL2A
PL2B
PL2C
# of rings to Answer a call
What is 3?
Resv-Marsha functions - Rate program display
What is how to find out what a rate code is?
2:00 pm priority check-out when requested on day of c/o, and earn points 25% faster after 25 nights
What are perks of being a Gold Elite member?
True or False: 3rd party reservations do not pay cancellation fees?
What is False
LEARN Model
What is Listen, Empathize, Acknowledge, Resolve, Notify
This aggressive rate is used for same day/walk-in or next day reservations if the guest balks at regular rate
What is the Good Neighbor rate?
This rate code is for Points reservations
What are MRYA and MRYC?
True or False: 3rd parties cannot be GNS'd
False
True or False: If we don't mentioned the welcome gift at check-in, we owe the member $100 on the spot
What is True?