Tourism Classification
What are the three main types of tourism based on purpose?
Leisure, Business, and Special Interest Tourism.
What is the primary role of a receptionist in a hotel?
To greet guests, handle reservations, and provide information about the hotel.
Who is responsible for overseeing all hotel operations?
The General Manager.
Who is responsible for cleaning and maintaining guest rooms?
Housekeeping staff.
Which type of tourism focuses on historical sites and cultural experiences?
Cultural Tourism
Which department is responsible for handling guest complaints and special requests?
The Front Office or Guest Relations Department.
What is "yield management" in hotel operations?
A pricing strategy used to maximize revenue by adjusting room rates based on demand.
What is the role of a bellboy or porter?
Assisting guests with luggage and providing information about hotel services.
What is "ecotourism," and how does it differ from mass tourism?
Ecotourism promotes sustainable travel, focusing on nature conservation and local communities, unlike mass tourism, which often leads to over-tourism.
What does a concierge do in a luxury hotel?
A concierge assists guests with special requests like restaurant reservations, transportation, and tour bookings.
What are the three major revenue-generating areas in a hotel?
Rooms Division, Food & Beverage, and Events
Which hotel staff member is responsible for managing a restaurant inside a hotel?
The Food and Beverage Manager or Restaurant Manager.
What classification of tourism involves religious pilgrimages?
Spiritual or Religious Tourism
Which job in tourism reception involves managing hotel reservations and check-ins?
Front Desk Agent or Reservation Agent.
What is the main difference between a boutique hotel and a chain hotel?
A boutique hotel is smaller and uniquely designed, offering a personalized experience, while a chain hotel follows standardized branding and operations.
Which department in a hotel ensures security and safety for guests?
The Security Department.
What is the difference between inbound and outbound tourism?
Inbound tourism refers to travelers coming into a country, while outbound tourism refers to residents traveling to other countries.
What skills are essential for a tourism reception job?
Excellent communication, problem-solving, customer service, multitasking, and language proficiency.
What are the key responsibilities of a hotel manager?
Managing staff, ensuring guest satisfaction, overseeing finances, handling marketing, and maintaining hotel operations.
What qualities make an excellent hotel employee?
Hospitality mindset, attention to detail, teamwork, adaptability, and strong communication skills.