When you smile, tell your name, say, "It's nice to meet you" and shake someone's hand.
What is a greeting/introduction?
The person that is responsible for cleaning rooms in a hotel.
What is a Housekeeper or Room Attendant?
The general manager
Who is Funda Saka?
The part of the that you use to get in the hotel
What is the main door?
The person responsible for cleaning, sorting, and folding clothes/linen/towels
What is a laundry attendant?
A vehicle that you travel around the hotel
What is a lift/elevator?
The person who is responsible for checking people in and out of their hotel rooms. They can also answer questions for guests and answer phone calls.
What is a Front Desk Clerk?
The Director of Housekeeping
Who is Afife?
The situation in which the hotel hasn't got enough employees to do something properly.
What is short-staffed?
The person responsible for picking up dishes off of the tables and cleans tables.
What is a kitchen porter?
A person who is in the hotel to learn
Who is a trainee?
The person who puts linens and towels in appropriate bins. They get the linens and towels from the chute.
Who is a room attendant?
The Director of Food and Beverage
Who is Olcay?
The situation in which the hotel has more quests than it should
What is an overbooking?
The person responsible for keeping the lobby and public space areas clean and nice for guests.
What is a lobby attendant/Houseperson/housekeeper?
How someone thinks and feels about you after they meet you for the first time.
What is a first impression?
The person who takes orders at the restaurant. Also gets trays from outside of the doors of hotel rooms for guests that ordered room service.
What is a waiter/waitress/attendant?
The Restaurant Supervisor
Who is Mesut?
The person who helps the luggages
Who is a porter?
The person responsible for hiring, firing, and managing employees.
What is a Human Resources Director?
A negative feedback from a guest
What is a complaint?
A pre-planned party. (Wedding, big dinner, business meeting, conference)
What is a banquet?
The Sou Chef
Who is Lütfiye?
The piece of paper that shows an amount that a client has to pay
What is a bill/cheque?
A person who buys stuff in the hotel?
Who is buyer/purchasing assistant?