Vocabulary
Jobs in Hotel/Vocabulary
Managers
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100

When you smile, tell your name, say, "It's nice to meet you" and shake someone's hand.

What is a greeting/introduction?

100

The person that is responsible for cleaning rooms in a hotel.

What is a Housekeeper or Room Attendant?

100

The general manager

Who is Funda Saka?

100

The part of the that you use to get in the hotel

What is the main door?

100

The person responsible for cleaning, sorting, and folding clothes/linen/towels

What is a laundry attendant?

200

A vehicle that you travel around the hotel

What is a lift/elevator?

200

The person who is responsible for checking people in and out of their hotel rooms. They can also answer questions for guests and answer phone calls.

What is a Front Desk Clerk?

200

The Director of Housekeeping

Who is Afife?

200

The situation in which the hotel hasn't got enough employees to do something properly.

What is short-staffed?

200

The person responsible for picking up dishes off of the tables and cleans tables.

What is a kitchen porter?

300

A person who is in the hotel to learn

Who is a trainee?

300

The person who puts linens and towels in appropriate bins. They get the linens and towels from the chute.

Who is a room attendant?

300

The Director of Food and Beverage

Who is Olcay?

300

The situation in which the hotel has more quests than it should

What is an overbooking?

300

The person responsible for keeping the lobby and public space areas clean and nice for guests.

What is a lobby attendant/Houseperson/housekeeper?

400

How someone thinks and feels about you after they meet you for the first time.

What is a first impression?

400

The person who takes orders at the restaurant. Also gets trays from outside of the doors of hotel rooms for guests that ordered room service.

What is a waiter/waitress/attendant?

400

The Restaurant Supervisor

Who is Mesut?

400

The person who helps the luggages

Who is a porter?

400

The person responsible for hiring, firing, and managing employees.

What is a Human Resources Director?

500

A negative feedback from a guest

What is a complaint?

500

A pre-planned party. (Wedding, big dinner, business meeting, conference)

What is a banquet?

500

The Sou Chef

Who is Lütfiye?

500

The piece of paper that shows an amount that a client has to pay

What is a bill/cheque?

500

A person who buys stuff in the hotel?

Who is buyer/purchasing assistant?