Hotel Management
CV Ltrs. and Resume'
Flashback to Level 1
Flashback to Level 2
Email Etiquette
100

What is Hotel Management?

What is... involves the management of anything that's related to the hotel industry?

100

What is a cover letter?

What is.. a 1(One) page document you submit as apart of your job application alongside your resume.

100

This area of Hosp and Tourism deals with hotels, motels, Air B&B, cabins, etc...

What is... lodging?

100

Branding: In short, represents a perception, a promise! 

What is... a brand?

100

Email Etiquette is...

What is... the proper way of sending an email?

200

What are the different Departments of a hotel?

What is... Front Desk, Housekeeping, Food and Beverage, and Engineering?


200

What is a Resume'?

What is... a formal document a job applicant creates to itemize the qualifications for a position?

200

This area of Hosp and Tourism deals with airplanes, trains, cars, etc...

What is... transportation?

200

What was the first things that were branded.

What is... livestock?

200

This one line of text can determine whether an email is opened or sent straight to the trash is called the...

What is... Subject line?

300

How many Secondary Departments are there in most hotels.. 

What is... twelve (12)?

300

What is an interview?


What is... a formal meeting when someone is asked questions in order to find out if they are suitable for a post of employment?

300

This area of Hosp and Tourism deals with concerts, sports events, theme parks, etc.

What is... Entertainment?

300

In Hospitality Marketing what are the (four) 4 P's...

What is Price, Product, Place, and Promotion?

300

The greeting at the beginning of a letter or an email message is called...

What is... Salutation?

400

Administrative, Human Resources, Security, Sales and Marketing, Accounting, Shipping and Receiving, Catering, Event Planning, Event Set-Up, IT, AV, and Printing & Graphics are not Secondary Departments. True or False

What is... False?

400

What are ethics?

What is.. pertaining to right and wrong in conduct?

400

This part of Hosp and Tourism can include going to a restaurant and enjoying your favorite entrée and drink.

What is... Food and Beverage?

400

What are the additional 3Ps...know as the 7Ps

What are... people, physical attributes and process?

400

The last thing your audience reads after finishing your message(the body) which includes your first and last names is called...

What is.. Closing or Ending?

500

What is the name of the employee responsible for all the operations of a hotel?

What is... the General Manager

500

What is a "Thank you" note?

What is... a letter to thank interviewers for the opportunity, or to mention something that was not shared during the interview?

500

This certification will help me in any Customer Service-related job....

What is...Guest Services Gold Certification?

500

Branding items to leave a mark or logo represents this.

What is... a sign of ownership?

500

The actual text of an email much like a normal letter which includes a salutation(Greeting), one or more paragraphs, and a closing/ending with your name is called...

What is... the Body?