Franchise&Mgmt
What is the name of the legal contract describing the relationship between a hotel owner and the hotel brand with which the owner seeks to affiliate?
Franchise agreement
Replacement of filters in a hotel's HVAC system would be considered which type of activity?
Maintenance
"Farm-to-fork" or "Farm-to-table" trends are driven by concerns about personal health and
environmental sustainability
The number of rooms of all types available for sale by a hotel is known as the hotel's
Room inventory
A concierge provides a hotel's guests with
Information
The hotel occupancy tax is also know in the hotel industry as the:
bed tax
At what age will a hotel building first need minor renovation as well as refurbishment?
8-15 years
What is the food service term for the amount of money remaining from a food sale after subtracting the sold item's cost from its selling price?
Contribution Margin
Last night a hotel sold 185 rooms and achieved an ADR of $175. What was the amount of rooms revenue achieved by the hotel last night?
$32,375
For any specific date, a hotel's availability forecast identifies the
number of hotel rooms remaining to be sold
Two primary advantages a hotel gains by affiliating with a franchised brand are name recognition and
connection to the brand's reservation system.
In a well-managed hotel, who should be able to initiate work orders?
All employees
Which is the formula managers use to calculate profits in a food service operation?
Revenue-Expense=Profit
Which factor will most affect the daily fluctuation of a hotel's room rates?
Room Demand
Which room sales are most often made through the efforts of a hotel's front-office staff?
Transient
A management company has secured a contract to operate a branded hotel. Who will typically employ the hotel's GM in this situation?
The management company
Which utility cost is typically greatest for hotels?
Electricity
Using a menu for one meal to encourage hotel guests to return for meals at other convenient times is an example of:
Cross-selling
What is the formula revenue managers use to calculate their hotels' RevPAR?
Occupancy % × ADR = RevPAR
A caller to a hotel's front desk asks if a specific guest is staying in the hotel. The desk agent answering the call should
provide no information about the guest.
Who is most often responsible for any costs resulting from errors made by a management company in its operation of a branded hotel?
The hotel's owners
Which is the highest level of LEED recognition for which a green hotel could qualify?
Platinum
The organization of a full-service hotel's F&B services depends primarily on its size and
Revenue volume
A hotel will achieve an 80% Net ADR yield on a reservation supplied by one of its distribution channels. The room was reserved at a room rate of $180 per night. What is the amount of per night reservation generation fees the hotel will pay for this reservation?
$36
Proper guest accounting begins with assigning guests to the room types they have reserved and
at the rate indicated on the guest reservation.