At the hotel
a light breakfast, usually included with the cost of the room
continental breakfast
the term for when a hotel has available rooms
vacancy (noun)
vacant (adj)
what does the acronym ‘PMS’ stand for?
Property Management System
Which hotel chain is known for its red roof and budget-friendly accommodations?
Red Roof Inn.
Soch oversees what kind of properties?
Hotels
a morning phone call from the front desk, acts as an alarm clock
wake up call
a sofa that opens up into a place to sleep
sofa bed, pull out couch
What does the term "RevPAR" stand for?
Revenue per Available Room.
In what city is the iconic hotel, The Ritz, located?
London
What does the word SOCH mean?
Hindi word meaning Thought
The most common item left behind by guests
Phone Chargers
bigger than your normal hotel room
suite
What is the term for a reserved hotel room that is typically blocked off for a special group of guests, such as a wedding party?
Block or Group Block
Which popular hotel chain is named after a famous dog breed and is known for being pet-friendly?
La Quinta Inns & Suites.
Which hotel has the smallest team?
Motel 6
small box locked with a combination or key where guests can keep valuable items locked and secure
When the hotel is full, has no vacancies, it is fully ____.
booked
An evening service when housekeepers go into the room and remake the beds. They might put a mint or chocolate on the pillow.
Turndown service
In what year did Hilton Hotels open its first location?
1919
Which hotel has the most guest rooms?
Stockton
a platform outside that’s enclosed by some type of railing, connected to the hotel room.
balcony
This is a small amount of money (in cash) given to bellboys or left in the room for housekeepers at the end of your stay to thank them for their service.
tip
What is the name of the process of identifying potential problems in the hotel and fixing them before they affect guests?
Preventive Maintenance.
Which American hotel chain was the first to have standardized guest rooms, with identical furniture, layouts, and amenities in each location?
Motel 6 (founded in 1962)
What is one of the core values of our company?
Drive Performance / Act with Integrity / Diversity of Thought / Community Engagement / Collective Advancement