Sales Fundamentals
Benefits/Features
Prospecting/Lead Management
Upselling & Guests Value
Competitive Set
100

This hotel metric measures how much revenue is earned per available room.

What is RevPAR?


100

Newly Renovated Restaurant and Bar

What is a feature?

100

This term describes potential customers who have not yet booked.

What are leads or Opportunities?


100

Encouraging a guest to book a higher room category is called this.

What is upselling?


100

 Has 152 rooms, newly renovated and has limited meeting space.

What is the Hilton Garden Inn?

200

This sales approach focuses on long-term relationships rather than one-time bookings.

What is relationship selling?


200

Outdoor Heated Pool, 24 hour Fitness Center, and Outdoor Activity center

What are Features?

200

This system tracks sales activities, accounts, and contacts.

What is CI/TY?

200

This add-on increases total revenue without requiring additional rooms.

What is ancillary revenue?


200

Offer Breakfast included in rate, has meeting space, located near a highway, offers an evening reception for guests

What is the Embassy Suites Tampa Brandon?

300

This document outlines room rates, concessions, and terms for a group.

What is a contract?


300

Transports guests in a 3- mile radius to shops, restaurants, Hard Rock Casino and Fairgrounds, perfect for those guests who do not have a vehicle and wish to get off site.

What is the Benefit of Shuttle?

300

Following up with a prospect after sending a proposal is called this.

What is a sales follow-up?


300

Offering meeting space with catering is an example of this sales tactic.

What is bundling?


300

Offers breakfast included in rate, has one small meeting space, has 119 sleeping rooms

What is the Holiday Inn Express Tampa Brandon?

400

This Agreement is used for Social Groups, Sport groups and groups with 20 rooms or less with a 4 week cut off

What is a Courtesy Block

400

Easy on, Easy off from I-4 and I-75, Close to Hard Rock Casino, 10 miles from USF, 15 Miles from Downtown Tampa and only 15.3 miles from TPA, great for those coming from all over the state to the Hotel.

What is Benefit of Location?

400

This is the time that you should respond back to a client

What is within 4 hours?


400

This guest type often generates repeat business and referrals.

What is a loyal customer?


400

Marriott Hotel, Located near shops, Sportsplex, and additional hotels.

What is Courtyard Tampa Brandon? 

500

This KPI helps sales teams forecast future revenue based on tentative bookings.

What is the sales pipeline?

500

Large Parking Lot with Ample Parking for large events, Complimentary for Guests coming in for the day and small fee for overnight guests. (We will be wiling to waive with booking)

What is Feature and Benefit?

500

This metric measures how many inquiries turn into confirmed bookings.

What is conversion rate?

500

A salesperson recommends a suite because it fits the client’s needs, not just for price.

What is solution selling?

500

Offers long term stays, All Suite Hotel, has 100 rooms

What is Staybridge Suites Tampa Brandon?