Hotel Business
What are the three types of hotel ownership?
What is independent, chain, and franchise
The official rate for one night's lodging at a lodging property.
What is rack rate.
What is the difference between a guest room and a function room.
Guest room is where the guest sleep and a function room can be rented out to be used for various reasons such as meetings, events, weddings, or banquets.
List the three major functions of housekeeping.
What is keep the hotel clean, sanitary, and attractive.
List the four major threats that hotel security may face.
What is people, hazards, and accidents, and natural disasters.
What are the three categories of service?
What is full-service, limited-service, and specialty accommodations
The price actually charged to a guest for one night's lodging.
What is the room rate.
What is rooms division.
How many rooms do housekeepers clean a day and how much time do they have to clean each room?
What is 15-20 rooms and 18-25 minutes.
Explain the purpose of the engineering department.
The purpose of the engineering department is to keep the facility in top condition for safety, guest satisfaction, and profitability.
Name the three rating systems used to rate hotels.
What is Smith Travel, Forbes 5 Star Rating, and AAA Diamond Rating
Consists of all the people who could potentially buy what you are selling. In the lodging industry, the market consists of everyone who travels.
What is a market.
What are the two reservation types?
What is guaranteed and non guaranteed.
What are the public areas that should be cleaned in a hotel
What is hallways, stairs, lobby, lounges, public restrooms, banquet halls and recreation areas.
What are the two routine tasks for hotel security?
What is doors must be locked at certain times, and lights must be turned off at certain times.
List 10 specific examples of services offered at a full-service hotel.
What is luggage assistance, restaurants and bars, room service, meetings & banquet rooms, spas, gyms, recreational facilities (tennis courts, pools etc.), concierge, housekeeping
What are the 6 market segments of lodging?
What is business, conventions & meetings, leisure, budget, extended-stay, and special.
What are the four departments that make up the rooms division?
(Who helps prepare and sell rooms, and help guests?)
What is the Front Office Department, Housekeeping Department, Security Department, and Engineering department.
What are the 5 areas of responsibility for an executive housekeeper?
List all major responsibilities of the security department.
What is protection of people (guest & employees), and property (protection of guests property and hotel property)
The Four Seasons and the Ritz fall under which sub category of full-service hotels?
What is luxury hotels
Conference centers, lodges, bed & breakfast, hostels, and campgrounds are five sub groups of which type of lodging service?
What is specialty accommodations
What are the six responsibilities of the front desk agent?
What is greeting, check-in, check-out, financial tasks, guests security, and guest services.
What are the six tasks for cleaning a guest room.
What is enter guests room, clean room, provide the supplies, report a problem, limit guest room access, and turndown service.
What are the four groups security activities can be divided into?
What is structural security, security policies, surveillance, and safety & emergency procedures