Types of Hotels
This type of hotel offers only essential amenities and is ideal for cost-conscious travelers.
What is budget hotel?
This amenity is offered to customers who want on site treatments such as facials and massages.
What is spa services?
This question identifies the destination for the hotel stay.
What is “In what city would you like to stay?”
Offers valuable insights from previous guests, covering aspects such as service quality, cleanliness, and location.
What is online review systems?
This will automatically launch Snowstorm and carry over key case information, saving you time and reducing manual entry.
What is the booking tool.
These hotels offer more amenities than budget hotels but are not luxury.
What is Mid-range hotels?
A customer informs you that they are on a family vacation with there 2 children. What amenity should you offer the customer?
What is swimming pool?
This question helps understand the purpose of the trip.
What is “What brings you to ___?”
This rating indicates luxury accommodations with premium services.
What is a 5-star hotel?
This case type must be selected before booking a hotel
What is Hotel and Accommodation?
These hotels provide high-end accommodations with extensive services.
What is luxury hotels?
A customer informs you while on the call that they have been training for a fitness competition. What amenity would you ensure is included in the hotel?
What is a fitness center?
This question ensures accurate reservation timing.
What are check-in and check-out dates?
This rating system measures service, amenities, and overall quality.
What are AAA Diamond Ratings?
After this amount of inactivity, Snowstorm will time out.
what is 60 minutes?
This hotel offers dining, golf courses, recreational facilities and water parks.
What are resorts?
Often included as a complimentary service especially in mid range and luxury hotels.
What is Breakfast?
A family of 5 is traveling on vacation together.
How many rooms will you need?
These reviews into an overall score, making it easier to compare hotels at a glance.
What is Aggregate Scores?
You must review this to explain hotel cancellation rules.
What are Rates and Policies?
This type of accommodation combines personalized service, unique design themes, and a smaller property size, often distinguishing itself from large chain hotels.
What is a boutique hotel?
A customer informs you that they are on a business trip, and have a ton of work to do while at the hotel.
What are Business facilities?
This detail helps determine budget constraints for the booking.
What is your maximum price-point per night?
Is used to rate Thomas Funke's class.
What is the star rating?
Is visible for 120 seconds
what is the virtual card information