Vocabulary
What do you call the person who checks you in at a hotel?
Receptionist
What is the word for booking a room before your stay?
Reservation
What service brings food to your room?
Room service
What is a souvenir?
A small gift or item to remember a trip, usually bought in shops near tourist spots.
What do you call a place where you can rent a room for a short stay, usually with a private bathroom?
Hotel
What is the room called with only one bed for one person?
Single room
What does “fully booked” mean when calling a hotel?
There are no more rooms available in the hotel.
If you need to clean your clothes, what service should you ask for?
laundry service
What does it mean when a place is “under renovation”?
The place is being fixed or improved and may not be fully open.
What is a “hostel”?
It is a low-cost accommodation where guests rent a bed, often in a shared room, and share common facilities.
Before guests leave the hotel, they have to _____
check out
What does “non-refundable” mean when booking a hotel?
You cannot get your money back even if you cancel a booking.
If you want to leave your suitcase at the hotel before check-in, what do you ask for?
luggage storage or baggage hold
What is a “guided tour”?
A tour with a person who explains the place to you.
What do you call a small hotel that offers basic services, often in a private house?
Bed and Breakfast
What do you call the small fridge in a hotel room?
minibar
What’s the difference between a “queen room” and a “double room”?
A queen room has one larger bed, a double room has two separate beds
What do you call the service that wakes you up at a specific time?
wake-up call
What do you call a place that is popular for visitors and has historic or cultural interest?
Tourist attraction, monument, or landmark.
What do you call a hotel that has high ratings (five star), expensive prices, and great service?
Luxury hotel
What is a “concierge” at a hotel?
Someone who helps guests with services like tours, taxis, and restaurants.
What’s the meaning of “continental breakfast”?
Usually a light breakfast like coffee, fruit, bread, and pastries. Self-service breakfast.
What is the difference between “housekeeping” and “maintenance”?
Housekeeping cleans your room; maintenance fixes things that are broken
What do you call a trip where everything (meals, rooms, activities) is included in the price?
all-inclusive tour OR all-inclusive package
What kind of facilities and services does a business hotel have?
Internet, conference rooms, services for business travelers.