Hotline Calls
At what point during the conversation do you provide the source with your name and agent number?
At the beginning of the call after the initial greeting.
What is the response time for a P4 report?
7 days
Who was the previous Hotline Program Administrator?
Brooke Essayli
What kind of Correction Request do you submit when YOU are the one who created the Person Record in error AND you didn't use it anywhere.
Delete Person Correction Request
When is it necessary to explain confidentiality?
When the source asks to remain anonymous or expresses concern with disclosing their name.
What is the most common allegation identified in Hotline reports?
Neglect
How many years has the Hotline been located at 3003 N. Central?
1 year
Do you need to ask the source's permission to document their name as the reporting source?
No.
When is it necessary to provide the source with a screening decision at the end of the call?
Any time a source is reporting concerns for child abuse or neglect (even if they are anonymous).
When should you use the Status Communication Intake Type of Non-Report?
When the source is reporting concerns for possible child abuse or neglect.
How many intakes does Practice Improvement review per month?
26 - 39
Where can you look to see which relevant persons are required for each intake category?
SharePoint - Intake Related Resources - Intake Person Field Guide
When explaining the reporting process to a source, what 3 steps do you describe?
1. asking questions about the abuse/neglect
2. gathering demographic information
3. providing the outcome of the call
Should you cross report information to law enforcement if the identity AND location of the victim or perpetrator are unknown?
Yes. Per Policy Chapter 1 Section 4
The Department shall provide information to the appropriate law enforcement agency when information received does not meet the criteria for a Report, but there is reason to believe a felony criminal offense may have been committed. This information shall be reported to law enforcement even if the identity and/ or current location of the victim or person suspected of the abuse or neglect is not known.
How long has the Practice Improvement Unit been a part of the agency?
Since the early 2000's!
If the concerns for abuse/neglect did not meet report criteria, what 4 things does the Intake Specialist need to tell the source?
1. The information will be documented.
2. The information does not meet report criteria.
3. The information will be reviewed for QA.
4. The information will go to the case manager if there's an open assessment or case.
What is the correct format for entering a child with an unknown name in the Source Provided Individual section of the Persons tab?
First Name: Child A
Last Name: Unknown
(will also accept Child Unknown)
In what year was the DCS Hotline centralized?
1994!