Etiquette
When cleaning a home, what are 3 things you should never do?
What is bad talking about the home, cuss, smoke
Where do we collect trash from?
Where is the kitchen and bathrooms.
What is teamwork?
What is working together to achieve greatness.
What do you need to be sure to do throughout the day?
What is CLOCK IN AND OUT!
What product do we use for multi surface cleaning?
What is Spic n Span.
If a client is home what is the first thing you do upon entering?
What is indroduce myself
Where do we start cleaning when arriving at an account?
Where is the top, back part of the house or building.
What do you do if you know a team is running behind?
What is offer to help them at an account.
When you get to the office in the morning, what do you do?
What is check/switch laundry, stock car, grab a caddy per person, grab keys, make sure to grab invoices, check through caddy checklist
What are the products we should be using in the bathroom?
What is Comet, Scrub Free, Zep, Glass cleaner
When you are finished cleaning, what do you do if the client is home?
What is have them walk-through to check quality
What is the order of which we clean bathrooms?
What is spray shower, spray toilet, clean vanity, clean toilet, clean shower, clean floors
If you notice something that was not cleaned properly by a teammate, what do you do?
What is correct the issue and talk with them respectfully (offering constructive criticism)
What do you do if you forget to clock in/out through out the day?
What is WRITE IT DOWN or TEXT Whitney as soon as possible.
What do we NOT use on wood floors?
What is Vinegar
What is something that could get you terminated immediately?
What is yelling at a client, smoking in the account, abandonment of your job, stealing
What is the difference between a regular clean and a deep clean?
What is a deep clean includes baseboards, light fixtures, doors/door frames, window tracks, and cabinets, and sometimes appliances.
What can you do to get a job completed more timely?
What is work together, double check your work as you go.
What do you do if you have spare time throughout the day or finish your day early?
What is clean out car, get gas, offer help to another team, check out with Whitney
What do we not use on VCT, LVT or Ceramic floors
What do you do if a client asks you to do something extra?
What is complete the task if it's small, if it something that takes long then call Whitney for approval.
What do you do if you are running ahead or behind schedule?
What is call the client to inform them and confirm that it is okay with them.
When your teammate is mopping out of a house, what can you be doing?
What is load the car up and make sure that ALL of our products are in the car.
What do you always need to do between each account?
What is empty vacuum and make sure it is not clogged.
What can you NOT use on Stainless Steel?
What is abrasive sponges or pumice.