Hotel Information
What is the hotel's address?
1300 Houston St, Fort Worth, TX 76102
What is the name of our management company ?
TRT Holdings
What is LP phone extension
4097
What are cribs/Pack and play delivered with?
Baby crib amenities and extra linen
What chemical do you use to clean in room drinking glasses?
We do not use chemicals to clean the glasses. We only use the dishwasher to clean glasses
What year did the hotel open ?
2009
what is another word for foam pillows?
hypoallergenic
What do you do if you see smoke or fire
Notify Security and immediately follow proper evacuation plan.
On which floor is the closet for the linen and pillows stored?
6 th floor
What are the pink and yellow chemicals?
The pink chemical is the heavy duty alkaline bathroom cleaner and the yellow chemical is the multi-purpose
What time is check in and check out?
4 pm and 11 am
Whatever time the guest feel like it. Just Kidding : )
What is OOO?
OOO (out of order) refers to rooms that have mechanical defects that prevent them from being occupied.
How should shelves be stacked?
Neatly, labelled, always placing light objects on the top, heavy objects on the middle, and medium weight objects on the bottom, and always below the fire safety line.
How many place settings are in a two bedroom suite?
6
What is the ozone machine used for?
used to eliminate foul odors
How many entrances and exits does p-2 have?
5
What is VCI,VC ,VD, and OC
Vacant clean inspected
Vacant Clean
Vacant Dirty
Occupied Clean
Where are the eye wash station located?
In the laundry room
What do you do if someones leaves an item behind?
Put the item in a bag, on a paper write the room number, your name, the date and put the item in lost and found
List the items in the suite closets?
10 hangers ,Iron, ironing board and iron spray.
Where are the fire extinguishers located?
On each floor we have 4 along the hallway.
Define PPE and list three examples.
Personal Protective Equipment.
Ex: gloves, mask, goggles, aprons, face shields...
What is the evacuation plan and it's location?
For the map located on the back of the guest room doors that informs the guest of what to do in the event of an emergency and by each elevator landing
For associates go across the street to the water gardens and wait for the manager.
How can the guest request for dry cleaning service?
By filling out the form attached to the hanger in the closet and bagging the items and giving it to the front desk or call for HSK to pick it up.
What should you do if you find a bed bug?
Stop cleaning the room, contact the manager, and do not remove any items from the room