Overall Knowledge
What time is check out?
11am
Monday through Friday, what are the bistro hours?
6:30am - 9:30am
Name both houseman..
Joseph
Rolando
What department does Ty work in.. Is it front desk or sales?
Sales
True or false... regular members are guaranteed a 12pm checkout?
False! Regular members are not guaranteed a late check out.
What month and year did this hotel opened?
March 2020
What are the hours for the rooftop bar?
2pm - 10pm
What day of the week does housekeeping typically experience the most check outs?
Name 1 person in maintenance..
Aeon, Rick, Nadesha
True or false.. Ambassadors members are not guaranteed an upgrade or late check out?
False! They are guaranteed a late check out as well as an upgrade if available.
What are the number of guest exits on the first floor?
4
What kind of coffee is served at the bistro?
Starbucks
What is the phone extension for housekeeping?
618
Name all 3 front desk agents whose name starts with an A..
Amanda, Alexis, Aaricka
Name each Bonvoy membership level from lowest to highest..
You must use your key for all floors expect..
1 & 6
Name 2 employees that work in food & beverage. Can be bistro or rooftop..
Taylor
Derlin
Mrs. Pat
Kristen
Javier
Name 3 housekeepers whose names start with the letter G..
Gladys, Gaby, Gloria
Name the managers that share the same birth month..
Ken, Leigh Ann, Peggy
A gold member stops by the front desk and ask for a late check out; what time are they guaranteed?
2pm
Name each department within the hotel...
Housekeeping, F&B, Front desk, Sales, Maintenance
Name 1 item from both the bistro and rooftop menu..
Bistro Breakfast Sandwich
Breakfast Burrito
French Toast
Rooftop Nachos
Rooftop Pretzel
Rooftop Taco (jerk or beef)
How many kings, double queens, and suites are there in the hotel?
31 kings
80 doubles,
4 Suites
False
Name the 3 Bonvoy members that receive a welcome gift at check in?
Platinum, Titanium, Ambassador