Show:
Front Of House
Customer Service
Random Knowledge
Company
Cleaning
100

At what time is Check-in?

3 PM

100

How should you react to guests walking by you?

By smiling and greeting them nicely.

100

How many pillows are in a queen room? 

Seven


100
What is the name of the company we work for? 

Ivy Hospitality

100

What color rag should you use to clean a mirror? 

Blue
200
What is the earliest someone can check in? 

Any time, as long as the room is available.

200

True or False. The only people responsible for taking care of guests are the Front of House Staff.

False
200

How many bases are underneath a King bed?


Two

200

Part of the uniform for the department includes a pin with the company logo. What are the letters used for in the logo? 

I & H 

200

When should you use the sticky roll? 


 After sweeping and mopping


300

True or False. Front of House staff are just as stressed as we are when we have a lot of check-outs and check-ins. 

YES

300
What should be done if there is something wrong (I.e., no bathroom lights) with a room that is getting stayover service done?

Create a work order and report it to the housekeeping lead to follow up.

300

What is the necessary score to be in the green zone?

98.0%

300

What is the name of the General Manager of the Hyatt Place Polaris? 

Heather Bishop


300
How many credits are awarded for cleaning a suite? 

42 Credits

400

On what floor does the Front of House typically place pets and/or large families? 

2nd & 3rd Floor
400

What should you do when you do not understand a guest request or are having a hard time with a specific guest?

Contact the housekeeping lead for assistance.

400
What does it mean when a room is in PICK-UP status?

There is a pending work order or a pending housekeeping correction. 

400
How many managers are there in this hotel? 

Five

400

What is the name of the fragrance used in the rooms?

Garden Sunshine


500

What time does breakfast start and end?

M-F 6:30 am-9 am

Sat & Sun 7 am-10 am

500
What does the tag used for the water bottles in the room say?

Free for high-tier members. For non-members, there is a $3 charge per water bottle. 

500

How many outlets are in a room?

Six

500

What other hotels in Columbus are owned by the same company? 

Courtyard, Hampton, Homewood

500

What is the first step to cleaning a room?

Removing trash and dirty linen.