RTA Notices
What RTA notice is used when a tenant does not pay rent on time?
N4- Non-payment of rent
What is the typical percentage of your income used to calculate RGI rent?
30% of gross monthly income
Name three mandatory documents that are required in every tenant file
Lease agreement, Income verification, rent calculation sheet, copies of all RTA notices served, payment plans, proof of assets (if applicable), all notices of decision, AIR packages, LTB orders, Notices of hearings, accommodation documents
A tenant has been repeatedly yelling in the hallway and disturbing neighbours every night. You’ve spoken with them mutliple times already and have documented the interactions but the tenant continue the behaviour and many of their neighbours are complaining. What is the next appropriate step?
With the approval of Management, issue an N5 for interference with reasonable enjoyment
What must management do when barring a guest?
Document reason, duration, review date; notify tenant/guest
Which notice is used when a tenant causes damage or interferes with others' enjoyment?
N5-Damage or Interference
What is the current maximum shelter allowance under OW and ODSP?
OW= $390, ODSP= $599
What must staff do after serving an RTA notice to ensure proper documentation?
Place a copy of the notice and Certificate of Service in the tenant file.
A tenant is hoarding belongings in their unit, creating fire safety concerns. What is the first step staff should take?
Complete a unit inspection and develop a support/clean-up plan with the tenant.
How long should a guest restriction last?
A reasonable and proportionate length of time, with a scheduled review date.
N7-Serious interference/safety
Within how many days must tenants report income changes?
30 days
When collecting or storing rent payments onsite, what must be issued to the tenant immediately?
A written receipt for their records
A tenant is in over $10,000 in rental arrears but currently their mental health is declining significantly. What should management do first?
Work collaboratively with internal and external supports; attempt a repayment or mediation before issuing formal eviction notice (N4)
A tenant is sharing their fob or keys with a guest. What is the appropriate action?
Document the incident, speak with the tenant, and issue a warning—key sharing is prohibited.
What form confirms how and when an RTA notice was delivered?
Certificate of Service (COS)
What is the difference between the HSA and RTA?
RTA= Residential Tenancies Act. It governs tenancy relationship and legal rights.
HSA= Housing Services Act. It governs RGI program administration, eligibility and rent calculations
How long must RGI files be retained after tenant move-out?
At least 7 years, per City file-retention and HSA audit standards.
What happens if a tenant does not complete their annual income/RGI review?
They may lose their RGI subsidy and have to pay market rent.
What issue arises if a guest is staying long-term in an RGI unit?
They may be considered an unauthorized occupant affecting RGI eligibility
A tenant runs an illegal business from their unit, which notice applies?
N6-Illegal acts
Under HSA rules, which internal transfer category receives highest priority?
Special Priority Policy (SPP) households (survivors of domestic violence and human trafficking) followed by Over-Housed households (households who have more bedrooms than they are eligible for)
What is the purpose of the RentSafeTO program?
RentSafeTO program?To ensure apartment buildings meet health, safety, maintenance, and cleanliness standards.
A tenant is confirmed to be over-housed. What is the next step?
The tenant should be added to the internal transfer master list and HFS is to notify the service manager (City).
How can repeated guest-related disturbances impact a tenant’s tenancy?
It may result in documented warnings and, if behaviour continues, could lead to RTA notices such as an N5.