Policies and Procedures
DAP & GIRP
What is: Data, Assessment, Plan. Goal, Intention, Response, Plan
Platforms for all documentation
What is: HMIS-LAHSA contracts & CS Care-LACDA contracts.
The file gets approved when the client identifies a unit
What is:Staff must submit the UIR( Unit Inspection Request)
POC timeframe updates
What is: Once case is assigned and every 90 days after
Before a client can move into a unit, Housing Specialists often complete this process to confirm the unit is safe, clean, and meets basic habitability standards.
What is a housing inspection?
(or: What is a habitability inspection?)
Documentation Timeframe- All forms of contacts
What is:Within 24 Hours after every encounter
If additonal months of Financial assistance are required beyond 24 months, staff must complete___ in HMIS.
What is a FAER- Financial Assistance Extension Request.
Client requesting furniture
What is: Staff to conduct a home visit, submit the furniture request within 1 week of being housed.
All updates in the household during program enrollment.
What is:Updated assessment must be completed to reflect updated income, updated mental health, updated physical health.
Programs like TLS, shallow subsidy, or voucher-based placements often require this type of request to be submitted for rent, deposits, or move-in support.
What is a FAR (Funding Assistance Request)?
Monthly Documentation
What is: After Every Monthly HSP, Budget, etc must be uploaded in HMIS
If the head of household is enrolled in the program beyond 1 year, staff must complete_____.
What is an annual assessment and annual inspection
Client not responding to calls, emails, or texts.
What is:Conduct a home visit within the same week and drop off a letter of attempt
How often are Housing Acuity Assessments
What is:every 90 days
This team member is usually the one telling you that your paperwork is missing one signature, one date, and one random document you swore you uploaded.
Who is the Housing Specialist?
(Also acceptable: Who is Fiscal? 😏)
T/F- no monthly documents in HMIS & Physical File.
What is: False- All documents must be in the HMIS and the Physical file.
Amount of Rental Assistance in the Program
What is: Typically up to 12-24 months of rental assistance. LAHSA up to 24 months & LACDA up to 12 months.
Client is completing the program within the next 30 days
Letter to be provided to the client, housing team, and landlord.
Client rent responsibilities
What is: Projection Letter to: Client, Housing Team, and Landlord. Every 90 days and/or every time there is an update.
This type of housing combines affordable rent with supportive services to help people with long-term housing stability.
What is Permanent Supportive Housing (PSH)?
The program exit is aproved when, ___,___,____, and ___.
What is: Client not responsive for over 90 days, and all documentation is in HMIS(Phone, call, email, text, home visit, letter of termination). Client deceased. The client can sustain the unit and is aware of the exit. Client moving out to a sustainable unit( matched, low income, relocated to a unit the client can sustain). BFH: Loss of Child's Custody
Amount of Security Deposit Assistance
1x the amount of base rent
Client is non-compliant with service provision
What is:Document all provided services.
Data Accuracy Expectation-Requirement
What is: 95% Data Accuracy. Case Notes, Eligibility documents, Assessments(annual/updated assessments)
This term describes the ultimate goal of many housing programs: helping a client move from crisis or homelessness into stable, long-term housing.
What is permanent housing?