Merchant Servics
Credit Card
PCS/FCIS
TMS
General/Partnership
100

What is the annual Merchant goal for 2026?

$100k in Revenue

100

What is the annual credit card goal for 2026?

90 Units

100

What is the PCS loan goal for 2026

$3MM

100

What is our TMS receivables goal for 2026?

30

100

Which report shows historical deposit growth for Bankers and FSMs?

DPR (Deposit Portfolio Report)

200

What way does merchant services help a business increase cashflow?

Next Day Credit

Access to receivables


200

What is the best Credit Card to offer customers for their Real Estate Holding Company?

Cash Rewards Business Credit Card

200

What is the FCIS revenue goal for 2026

$75,000

200

Which product is a great solution for a customer that receives several checks on a weekly basis, but can't find time to make it to a branch?

Remote Deposit Capture

(Lockbox for higher volume)

200

True or False

A loan closing is quickly approaching, are proposals using statement reviews only acceptable?

False

Discovery conversation MUST always take place.

300

How is merchant lookback credit calculated?

By annualizing the first 2 months of estimated income.

300

True or False

Credit card rewards can be managed in Digital Banking?

False

Must be accessed in a separate website/portal

www.firstcitizensrewards.com

300

What is the max loan to value allowed in Texas for Home Equities?

80%

300

True or False

The Purchasing Card gives customers a 60 day float?

False

55 Days

400

When does the merchant lookback calculation begin?

The day and month the first transaction is processed.

400

A client has high expenses, but low card usage. What question would you ask to uncover opportunities?

Walk me through how you pay your suppliers/vendors.

400

A client is looking for a Home Equity Loan, and does not have a first lien mortgage. Which partner do we send this referral to?

Mortgage/Morgan Kouns

400

True or False

Wire email advice is a service provides additional payment information, such as invoice and purchase order for ACH transactions posting to a business client’s account or statement 

False

This is (Electronic Data Interchange) EDI

500

A client processes high card volume, but complains about cost.

What strategy or conversation would you use to uncover savings opportunities?

Review current processing setup.

Set up a call with Merchant Partner for repricing opportuntinities.

500

What is our introductory offer for our Premium Rewards Credit Card?

50,000 Bonus Points ($500 value)

500

What are the areas on a PFS that show high potential for PCS referrals?

Schedule 1 (Cash on Hand)

Schedule 3 (Retirement Acc's)

Schedule 4 (Non marketable securities)

Schedule 7 (Real Estate Owned)

500

Name this product...

Provides businesses with their own unique website used to deliver bills or invoices as well as collect payments (both consumer and business) online.

Electronic Bill Presentment and Payments (EBPP)