Workplace Ready
Which question could violate laws aimed at achieving equal employment opportunities?
A. What is your address?
B. What are your job skills?
C. What is your job history?
D. What is your religion?
D. What is your religion?
Which of the following describes a conflict which happens between a supervisor and a subordinate?
A. Intrapersonal conflict B. Group conflict
C. Intergroup conflict D. Interpersonal conflict
D. Interpersonal conflict
Which of the 4 P's includes creating a 50-Percent-off coupon
promotion
Which of the following types of advertising is used after a product has been introduced
A. information
B. Persuasive
C. Image
B. Persuasive
Which of the following is the ability of team members to give up on an idea of their own to consider or use the ideas of others?
A. Cooperation
B. Collaboration
C. Compromise
C. Compromise
When writing resumes, why do employers prefer professional references over personal ones?
A. Personal references can be biased.
B. It is illegal to provide personal references.
C. Professional references tend to be more intelligent.
D. Professional references are biased.
A. Personal references can be biased.
Which of the following is NOT a discussed example of a threat which causes a conflict?
A. A threat to one’s position B. A threat to one’s income
C. A threat to one’s family D. A threat to one’s power in the organization
C. A threat to one’s family
Name the 4 P's
product
price
place
promotion
Which advertising encourages consumers to make the initial purchase of a product?
A. Brand switching
B. Reminder
C. Trial
C. Trial
Where can you find the section of supplemental materials withn a textbook
A. Table of contents
B. Appendix
C. Glossary
B. Appendix
Buying the same brand of goods is a result of which of the following types of information searching?
Saying “I understand how you feel right now” is an example of using which of the following active listening skills?
A. Asking clarifying questions B. Asking people to share their perceptions C. Acknowledging the feelings of the other party D. Capturing non-verbal cues
C. Acknowledging the feelings of the other party
what is sometimes referred to as the 5th P
People
Which of the following advertising is designed to bring a customer back to a product
A. Brand switching
B. Switchback
C. Persuasive
B. Switchback
Public relations is often associated with which one of the following?
A. customer service
B. free advertising/publicity
C.dishonest companies
B. free advertising/publicity
Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?
A. The employer is required by law to make such investments.
B. The employer has an interest in expanding her skill set.
C. She likes to explore options so she might move on to something else.
D. She enjoys learning but does not want to pay for it herself.
B. The employer has an interest in expanding her skill set.
Which of the following conflict factors involves the physical environment which individuals are exposed?
A. Personal factor B. Perception factor
C. Situational factor D. Relationship factor
C. Situational factor
which of the 4 P's relates to warehouse inventory
Place
Which of the following type of advertising is used to influence the way a customer perceived a product?
A. Promotional
B. Image
C. Informational
B. Image
Which of the following is NOT a basic pricing decision
A. Determining sales associate pay rates
B. Creating volume discounts
C. Generating seasonal pricing
A. Determining sales associate pay rates
During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:
A. Her commitment to professional growth.
B. whether she would work overtime hours.
C. her desire and ambition to move up to management.
D. whether she is willing to sacrifice her values.
A. Her commitment to professional growth.
Which of the following is a relationship factor which contributes to conflicts?
A. Lack of trust B. Lack of consistency
C. Lack of a management plan
D. Lack of communication skills
A. Lack of trust
Which of the 4 P's relates to packaging
Product
Allison would like to bake a cake, but realizes she is out of milk. Which of the following stages of the consumer decision-making process is this an example of?
What is the ability to handle different people and their different attitudes?
A. Tolerance
B. Responsibility
C. Adaptability
A. Tolerance