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What does TCR Stand for?
The Campaign Registry
What are RingEX plans?
Core, Advance and Ultra
What seems to be the differences between VOIP and PBX?
a PBX is an on-premise phone system which is not connected to a data network. VoIP (Voice over Internet Protocol) is another form of phone system technology.
What does FCC Stand for?
Federal Communication Commission
what is 10DLC A2P?
A2P (Application to Person) 10DLC (10 digit long code) is the standard that United States telecom carriers have put in place to ensure that SMS traffic to US end-users through long code phone numbers is verified and consensual.
What is TCR Registration?
Mobile carriers implemented a new registration requirement to help verify messaging traffic from business phone numbers. These requirements apply to all RingCentral customers sending SMS from long code numbers, regardless of country and use case.
Is there are timeframe for our customer to complete their TCR Registration?
5-20bds.
What is the meaning/purpose of Brand/Campaign and Number Assignment?
Brand - Business identification.
Campaign - SMS Purpose, use case.
Number Assignment - Enable SMS on numbers.
Mentioned the 3 steps of the TCR Process
● Create a Brand,
● Add Campaign to the Brand
● Link phone numbers to the TCR Campaign
What is the difference between TCR campaign and SMS Marketing Campaign?
TCR Campaign = SMS Use Case (part of TCR registration, usually one time activity)
SMS Marketing Campaign = SMS broadcast to thousands of recipients (can be done many times)
You are reviewing the status of Yasser's TCR submission but you encounter it was rejected due to Error 710, How would you explain this to Yasser?
You’ve registered your company information, not the specific brand.
Make sure know your customer (KYC) is clearly laid out in the campaign. Remember the brand is the message sender – the EIN and company information should reflect the message sender, not necessarily you as the reseller.
You are reviewing the status of Scott's TCR submission but you encounter it was rejected due to Error 804, How would you explain this to Scott?
We have often seen campaigns rejected for insufficient call-to-action sections. Please provide a working website link and a clear and concise description of how an end user signs up to receive messages. Opt-in must be 1 to 1, can't be shared with third parties, and can't be implied. For examples of acceptable CTA please see our article on 10DLC registration best practices.
You are reviewing the status of Linda's TCR submission but you encounter it was rejected due to Error ''Add opt-out language on sample messages.'', How would you explain this to Linda? Error 9106
Please make sure that at least one of the sample messages has an opt-out language. Example: "[Insert Business Name:] You have an appointment for Tuesday at 3:00 PM, reply YES to confirm, NO to reschedule. Reply STOP to unsubscribe."
You are reviewing the status of Kevin's TCR submission but you encounter it was rejected due to Error 701, 9901. How would you explain this to Kevin?
Do NOT resubmit. Cannabis/hemp/CBD is not allowed over 10DLC, and campaigns related to this content will be rejected. Please note: This content is not allowed to be on the customer's website at all. Example: If a chiropractor's office has CDB Oils on its website, this is prohibited, and the campaign will be denied, even if not directly related to CBD marketing.
You are reviewing the status of Jane's TCR submission but you encounter it was rejected due to Error 603, How would you explain this to Jane?
Ensure that the content on the website, sample messages, and brand are all consistent. Example: If the Brand name is ABC Physicians, they would be rejected if they had sample content sent out regarding sales for a clothing shop, or had a website for a marketing firm. A good example would be the brand ABC Physicians, sending appointment reminders, and a link to their practices webpage
Mention three uses cases?
Explain what is required if a customer obtains consent through a website.
If you obtain consent online using a “Contact Us” website form, the form must be publicly accessible and include SMS consent language. Additionally, your form must link to your privacy policy, including clear language stating that SMS opt-in information isn’t shared, and as well Terms and Conditions link.
Explain what is required if a customer obtains verbal consent?
If you obtain verbal consent, include the script used to request the recipient's consent to receive your brand text messages. The script must be entered word for word in the text box popup that appears when you select We ask them verbally in the TCR Registration form.
Include a statement similar to the following example:
“We get consent verbally by asking, do you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] messages from [Business Name]. Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at [Brand Website URL]. To opt out at any time text STOP. Visit [Privacy Policy URL] for privacy policy and [Terms URL] for Terms of Service.”
Note: The types of messages you send must be consistent with the use cases you submit for all SMS campaign registrations
What is the process to follow if a customer doesn't have an EIN number? Where does he need to go? What form does he need to have?
Customer needs to contact the IRS, and obtain the SS4
What should we say to the customer if he asks what campaign type he should use?
We recommend conversational messages only if your text communications occur between internal team members and/or with prospects and partners. No broadcasts, automated or API-driven messaging is allowed under this type.
Otherwise, select automated messages for dedicated non-conversational or multiple use cases with the same phone number (i.e., marketing, repetitive, customer care, list-based broadcast, reminders, or automated text notifications). For more information, visit Choosing the right SMS campaign.
What is consent and how can be obtained?
The consent required depends on the type of message, for example, a conversation simply requires them to either message you first or agree to receive SMS verbally, whereas informational messages (appointment reminders) require express consent (verbal or written).
Difference with the low or standard-volume campaign?
In addition to one-time registration fees, you will be charged a monthly recurring fee based on the use cases and message volume selected. These fees are set by the mobile carriers and their registrars. Each TCR application requires a three-month minimum commitment. TCR applications can’t be deleted until after the three-month requirement is met. If you need to change the volume of messages on an application, you must submit a new TCR registration.
How can we access to the TCR process?
You are an expert already!
Mentioned the prices included on the SMS TCR campaign Registration
● one-time registration fee for the brand $4
● one-time vetting fees $14
●a monthly campaign fee (low $1.5, standard $10)
What are the new regulations required for all businesses in the US to use SMS Services?
Complete TCR
●Register their business
●Register their campaigns
●Manage opt-ins/ outs
●Adhere to content policies
●Pay fees per SMS sent