OMG Its so slow!!
(VROMO)
(VROMO)
You can use the right side search bar to look up this information
What is the order information
This term refers to additional compensation offered to drivers for accepting deliveries or providing assistance, with the cost covered by DeliverThat and not charged to the partner.
What is an Incentive
This incident is filed when a driver releases an order less than 3 hours to pick up.
What is a Late Cancelation
This term describes the process where a driver completes multiple deliveries consecutively: picking up the first delivery, dropping it off, then picking up and dropping off the second delivery.
What is a Back To Back
You use this abbreviation to refer to the restaurant.
What is a Catering Partner (CP)
In many applications, this feature, used to refine or limit displayed information, can often be found on the right side of the screen.
What is the Filter.
We use this macro to remove a ticket from view after resolving an issue.
What is No Reporting: Issue Resolved - Reset Tags
This term is used when a driver accepts a delivery offer but fails to show up at the scheduled pickup time, leading to cancellation or reassignment of the delivery.
What is a No Show?
This term refers to when a driver picks up three deliveries before any are dropped off, resulting in all three being carried in the vehicle simultaneously.
What is a Triple
The drivers use this system to look up articles
What is the Driver Assistance Portal (DAP)
Upon opening Vromo, You should place these in the search bars positioned on both the left and right sides of the interface to avoid the system crashing
What is a bunch of XXXs
The term for the duration between the scheduled pickup time of an order and the actual departure time of the driver for delivery
What is Wait Time
This term is used when a driver fails to utilize the app for marking task completion times, capturing signatures, taking setup photos, or accurately timestamping job start times.
What is App Use
When drop-off times coincide and the distance between drop-off locations exceeds 5 minutes, this logistical maneuver is not allowed.
What is a Double
In logistics terminology, "DSP" stands for
What is delivery service provider
This icon is used when an agent needs to check a drivers route.
What is the Road Icon at the bottom left side of the screen
This icon inside a ticket provides a complete history of actions such as applying macros, updating information, and internal notes, giving a detailed report on all ticket activities.
What is the Event Wheel
This category is used for reports involving drivers' behavior, including rudeness, unprofessional conduct, inappropriate dress, and interactions with DeliverThat support team, restaurant partners, and customers.
What is Dress Code/Professionalism
DeliverThat drivers are instructed not to request time modifications for jobs from this platform, as they do not accept such requests.
What is OLO Orders
These articles outline established guidelines and procedures for DeliverThat to follow for consistent and efficient operation.
Standard Operation Procedure (SOP)
In VROMO, deliveries are organized into these different sections, reflecting what feature of the tool?
What are Time Zones.
This additional compensation, offered by DeliverThat to drivers for accepting deliveries or providing assistance, is not charged to the partner.
What is an Incentive?
This term is used when drivers accept multiple jobs that do not adhere to routing guidelines, requiring more than one delivery to be recalled.
What is Bad Routing
The 15 min time frame at the drop off of all ezCater orders
What is Buffer time
You are The G.O.A.T
Greatest Of All Time!!