Lessons 1,2 and 3
What is our "mantra" as relates to satisfying our customers?
"Never disappoint our customers!"
Which percentage of rigidity refers to our handbook, SOPs and best practices?
90%
True or false:
Continuous improvement is a Team Effort.
True.
True or False:
The first and second time something goes wrong its lessons.
False
Success is the absence of _________________.
Failure.
What type of thinking asks the following:
"How does this affect the customers?
How will the employees react?
What will the suppliers say?
Checklist Thinking
When is the BEST time to use 10% flexibility?
When we have to meet our customer's needs.
Everything we do must be geared towards increasing _________ and reducing overall___________.
Efficiency and Cost.
What matters when we Standardize?
Context.
What is "removing stupid rules" about?
What are the only 3 ways to make money in our business?
1. Sell more cases
2. Get a higher price per case
3. Lower the costs per case
What type of culture does "Saying what you mean and meaning what you say" grow?
A culture of Accountability and Execution.
The gap for continuous improvement should consistently close by how much % annually?
20%
What must all our products have to be successful?
Universal appeal.
What does Dominic hate?
Excuses.
What are the 3 types of customers?
1. Accommodating
2. Demanding
3. Miserable
True or False:
The number of hours you work is irrelevant, only RESULTS matter.
True.
Dominic Hadeed doesn't believe in the word ___________ ?
CAN'T.
What question does Dominic always ask about passion for what you do?
"If you won the lottery...what would you do with your time?
What does accountability look like?
Taking ownership of your role.
Delivering on your commitments.
Learning from the outcome and sharing that knowledge with others.
True or False:
The ADM model does not apply to both customers and employees.
False.
What type of company must we become and stay?
A Results-Based company.
Which customers will we not bend for?
Miserable customers.
What question drives us to seek deeper understanding and constantly improve ourselves?
Why ? (Core Value - Curiosity)
True or False:
C-players don't make excuses and believe in giving and receiving good customer service.
False.