Retention & Rehash Basics
What is the minimum new start retention percentage goal?
80%
Where do you log in to check a candidate’s BGC status?
Sterling
Where do you check the status of a candidate’s Hello Sign documents?
Hello Sign dashboard
How soon should you make the Congrats Call after hiring?
Same day or the day after
What happens if a candidate’s BGC isn’t completed and they show up for orientation?
They will be off your team
What is one benefit of rehashing for candidates before Day 1?
Faster onboarding and getting badged sooner
What are the four possible BGC results?
Passed, Pending, Adverse Action, or Failed
What color indicates a signed Hello Sign document?
Green
What phrase can you use when rehashing to check if they are ready for orientation?
Just checking in to make sure you’re all set for tomorrow
What can you do if a candidate’s BGC is delayed?
Follow up, check Sterling, and inform them of the status
Name two phrases to use in a ‘Congrats Call’ to set the tone.
Excited to have you on the team” & “Looking forward to watching you grow
What should a candidate do if they can’t find their BGC email?
Search for “no reply Sterling” in their inbox
What color indicates a pending Hello Sign document?
Yellow
If a candidate’s start date is in 48 hours, how often should you check in?
Every 2 days
Why do you need to confirm a candidate’s phone number before they start?
To ensure they can be contacted for communication
How often should you check in with candidates whose start date is over a week away?
Every 72 hours
What happens when a BGC goes into ‘Adverse Action’?
The candidate has a charge on their record and must write an appeal letter
List three things a candidate must bring to orientation.
Valid State ID, working phone number, and a pen & notebook
hat should you do if a candidate is struggling to complete onboarding tasks?
Communicate with the manager for assistance
If a candidate’s Hello Sign document is incomplete, what should they do?
Log in and complete the signature process
What is the primary goal of rehashing candidates before they start?
To establish a bond and open communication before orientation
Why is it crucial for candidates to complete their BGC ASAP?
Because some reviews take multiple days or weeks, delaying onboarding
What happens if a candidate doesn’t complete Hello Sign before orientation?
They cannot start onboarding
What is a key phrase to use to build value during rehashing?
This will set you up for success!
What is the last thing you should do before confirming a candidate for orientation?
Ensure all documents and IDs are ready and confirm verbally